Mike Calabro, the Operations Manager at DVD.com, says his team was facing one of its "nightmare scenarios," when the equipment had a "catastrophic jam." That's when he turned to Grainger for help.
A time that Grainger helped and it was a big help. My name's Mike Calabro, I'm the operations manager here at DVD.com. Sometimes a mailer will get jammed or a disk will get jammed in the machine, and in this instance we had a big jam. What we would call a catastrophic jam.
That is one of our nightmare scenarios, when that cam slips like that, because it's so difficult to get to. You are probably going to come out of it with bloody knuckles, but when you're running a production environment and the disks have to get out, you have to dive in. That machine has to be up and running as soon as possible, so we're talking about minutes.
I talked to the techs that work here at DVD.com and we found a tool to be able to get into that space at Grainger and we were able to get it right away. It perfectly got you outside of the deck, so you weren't under the machine, so your knuckles were free. Because we were able to find the tool right away, we were able to get the mail out in time and now that is standard across all of the hubs in the country.
To find the right tool for your job, visit grainger.com.