5 Reasons to Replace an HVAC System

5 Reasons to Re place an HVAC System

When your customers are having HVAC problems, sometimes a repair to the damaged part isn’t always the best solution to their issue. When it comes to heating, ventilation and air conditioning, it is important to take a look at the overall loss or gain of replacing a system instead of repairing it. An upgrade could mean more savings for your HVAC customers than a repair would—even if the initial cost is a little bit more. Discussing the reasons why a system replacement might be the better choice for solving HVAC problems could serve your customers best.


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Reasons to Replace an HVAC System

1. Age

The age of the system can help decide whether a repair or replacement is most beneficial to solve your customer’s HVAC problems. If your client has a unit that is more than 10 years old, it is okay to start a discussion with them about a replacement. Replacing an old system means upgrading to newer technology that may offer better heating and air conditioning than your customer currently has. Upgrades on HVAC systems are usually eligible for rebates and government incentives, which could lower the cost of the total bill over a repair. As older systems deteriorate the repairs will increase, which can also be costly.

2. Efficiency

There are several factors that can cause a system to be energy inefficient. Systems with older technologies may use more energy than newer, smarter systems. An HVAC system that has not been properly maintained may be running longer or higher than it should, and this can be a drain on the building owner’s wallet. Your customers will want to know how upgrading to a new HVAC system might help them save money. Consider using an energy efficiency calculator to help your customers see the benefit of replacing an inefficient system with something that can provide better air quaility with lower operating costs.

3. Building Remodeling

If your customers’ homes or businesses are undergoing remodeling of any kind, this is a good time to consider replacing the HVAC unit. Discuss all the remodeling plans with your customer and highlight the ways in which it changes the needs of their system. Sometimes your clients may not realize that performing a building remodel—even slight ones—may interrupt the flow of their system. This could lead to increasing running time of the unit to make up for the loss. Expanding the building may increase their heating and air conditioning needs beyond the capacity of the system they currently have, making an upgrade unavoidable.

4. Poor Air Quality

Most of the air in a building will come through the HVAC system. This is especially common in office buildings with sealed windows that do not allow outside air to flow directly in. In these types of buildings, the HVAC system is responsible for supplying the building’s air. HVAC problems can lead to a poor air quality that might require a system upgrade to fix. Sometimes choosing to replace the HVAC system is driven by improving the air quality to meet rigorous government standards. This is important to consider for older systems that were installed before current air quality regulations existed.

5. Cost of Repair

Sometimes it just comes down to dollars and cents. Even if your customer’s system isn’t that old, or isn’t terribly inefficient, something might break that is just too expensive to repair on its own. This is especially true for the compressor in an air conditioning unit, which is the costliest item to repair. Sometimes HVAC problems crop up that just don’t justify the cost of a repair. Suggesting a replacement over a costly repair could save your client money in both the short and long run.

Start the Conversation

The best way to assess your customer’s real needs is to talk with them. Ask them what their HVAC problems are and if they are concerned about the system’s age or efficiency at all. Point out to them where they are losing energy or what they could gain from an upgrade. How much longer are they going to be in their home or building? What are their energy goals? When you assess together what the standards are and how to meet them, you can decide when a replacement is their best option.



Pub. 12/2016

The product statements contained herein are intended for informational purposes only. Such product statements do not constitute a product recommendation or representation as to the appropriateness for a specific application or use. W. W. Grainger, Inc. does not guarantee the result of product operation or assume any liability for personal injury or property damage resulting from the use of such products.