Search by Image Frequently Asked Questions (FAQ)

The Search by Image functionality allows you to search for products available through the mobile version of the Grainger.com website ("Grainger App") by uploading photo images that you take with your camera or have in your mobile device photo gallery.

This summary of the Search by Image functionality and what you can and cannot use it for is provided for information purposes only, and has no legal effect. Before using the Search by Image functionality, you should ensure that you have read and understood our Terms of Access that govern your use of the Grainger App (including the Search by Image functionality). Our collection and use of your personal information in connection with your access to and use of the Grainger App (including the Search by Image functionality), is described in our Privacy Policy.

Using the Search by Image Functionality

You can upload a photo image of the product you would like to search. In order to use the Search by Image functionality, you will need to enable the Grainger App to access your photos and/or your camera through the settings on your mobile device. You will be prompted to do so when you first use the Search by Image functionality.

What photo images can I upload?

You may upload images of products. You must ensure that all photos and photo images that you upload to Search by Image comply with our Terms of Access.

What will you do with the photos I upload?

We do not claim ownership of any photos you upload to the Grainger App using the Search by Image functionality, and ownership will remain with you and any third party whose content you include in the photos you provide to us. By uploading photos you allow Grainger to use the photos in order to provide Search by Image to you and to improve the Search by Image functionality to you and other customers.

What happens if I cannot find a product through the Search by Image?

Although we do our best to ensure that the Search by Image functionality is of a reasonably satisfactory standard, we cannot guarantee that the Search by Image functionality will enable you to find the product you are looking for or that the search results will be accurate, will match the type, model or color of the product in the photo image you upload, or that the Search by Image functionality will otherwise meet your expectations.