Help | Returns & Cancellations

Returns & Cancellations

If you need to return an item you can ship it back to Grainger or drop off the product to any of our Grainger Branch Locations.

If you are shipping the product:

  • Carefully package the item(s) and include the packing slip.
  • Write the reason for returning the product on your packing slip; if the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
  • Indicate whether you would like a replacement product or a credit.
  • Ship the package to the nearest Grainger
  • Please prepay shipping – Grainger does not accept Cash on Delivery (C.O.D.s).
  • For assistance with returns, call Grainger Customer Care at 1-800-GRAINGER (472-4643)

Custom orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.

GRAINGER Cancellation Instructions

Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact Customer Care and we will do everything we can to accommodate your request. If you no longer need an item in your order please return it.

How can I contact Grainger?

Call

1-800-GRAINGER
(1-800-472-4643)

Email

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Hours: 6 a.m.-7 p.m. CST M-F