Grainger Emergency Services help you plan, respond and even recover faster.
Ready When the Time Comes, a corporate volunteer program, taps the human resources of corporate America.
Emergency Response and Recovery
Grainger provides emergency services to our customers and their communities during and after an emergency. In the event of an emergency, call 1-800-CALL-WWG (1-800-225-5994) for Grainger's 24-hour Emergency Services, which includes extended hours during major disasters.
After-Hours Emergency Services
Call 1-800-CALL-WWG to open a branch any time—even nights and weekends (a $50 fee may apply)*. Available in most branches throughout the U.S., but varies by market. Our branches are staffed by experienced customer service professionals who can help you find exactly what you need—fast.
*Grainger Account Required. We can establish a new account for business customers at the time of the emergency call.
Emergency Support Teams
Grainger quickly mobilizes internal and external resources to assist troubled communities in the event of an emergency.
Extended Hours and Personnel
Grainger Branches will stay open 24-hours (unless curfews are imposed by local authorities) during major emergencies. Additional staff are brought in to take orders, assist customers at the counter and load trucks. Our Call Centers are able to accept phone orders 24-hours a day, 7 days a week.
Essential Product Availability
Trailers containing critical products are dispatched to support the relief effort within hours of a disaster. Contingency plans with our suppliers allow us to provide additional equipment quickly.
- Grainger Emergency Preparedness Resource Center for products to help you plan, respond and recover after an emergency.
- The American Red Cross provides a Business and Industry Guide to help you plan, reduce potential damage and protect your employees in disaster situations.
- The Federal Emergency Management Agency (FEMA) offers many helpful publications including the Emergency Management Guide for Business and Industry as well as extensive information online.
- The National Oceanic and Atmospheric Administration (NOAA) monitors hurricanes and tornadoes on NOAA Radio. Find a frequency for your area today.
- The NOAA-sponsored Interactive Weather Information Network provides active warnings of hazardous weather for the entire country.
- The Weather Channel is an excellent source for national weather.