Coronavirus (COVID-19) How Grainger is Preparing and Responding
A Message from DG Macpherson and Dee Merriwether
All of us at Grainger are committed to helping you keep your operations up and running during the coronavirus (COVID-19) pandemic. The health and safety of our team members, customers and business partners are at the center of all our decisions and response efforts.
By providing hardware, safety, personal protection equipment and other MRO products, Grainger is an "essential business" for customers, including government agencies, hospitals, ﬁrst responders, food producers, utilities and pharmaceutical manufacturers. We are committed to doing all we can to stay open to serve you so you can serve our communities and those in need.
Several weeks ago, Grainger established a task force to plan for the potential impacts of the coronavirus, has worked with health ofﬁcials, and is closely monitoring the latest reports from the Centers for Disease Control (CDC) and the World Health Organization (WHO). To handle the unprecedented demand for product, our teams across the business—from your local branch staff and distribution center associates to our sellers and call agents—have tirelessly worked to support customers. We appreciate your patience and understanding as we work to help you keep working.
While this is not an exhaustive list, here are some of the actions Grainger is taking across our business:
We are ready to serve you at our locations across the country. We’ve augmented our cleaning protocols and have communicated CDC guidelines about hygiene to all team members. We also ask customers with symptoms or who may have been exposed to refrain from entering our branches. We are currently offering curbside service at all of our branch locations to help keep you safer. As always, you can have your product delivered by ordering on Grainger.com® or through 1-800-GRAINGER.
Our Sales Representatives and Inventory Management Professionals
To help navigate the uncertainty of the pandemic, our sellers are ready and able to help you and our inventory management professionals are actively servicing KeepStock® accounts. Even if your facility is closed or has implemented restrictions on access, Grainger team members are capable to connect virtually and link you to relevant Grainger solutions.
Product and Order Priority
We are leveraging our capable supplier network to replenish and restock our distribution centers and branches to get you what you need.
Like others, we are seeing unprecedented demand for personal protective equipment like face masks, hand sanitizers and cleaning supplies. To ensure the health and safety of the nation, we are working ﬁrst with government customers so emergency responders and hospitals have appropriate resources to assist those impacted by this virus. All other orders are arranged based on Grainger inventory management commitments, contract obligations and order timing.
Our Team Members
In order to minimize exposure and slow down the rate of infection, we have established a mandatory work remote policy for all team members who can. For team members who must be on site to serve our customers, we are augmenting cleaning procedures, implementing CDC and WHO guidelines and instituting social distancing practices at Grainger locations. We will continue to evaluate our actions to help keep our team members safe and our customers working.
We want to thank you for your support and understanding during a rapidly evolving situation as we make every effort to support our customers, team members and the communities we serve.
On behalf of all of us at Grainger, thank you for your continued business.
Frequently Asked Questions
Grainger is making every effort to prioritize product for KeepStock locations. Where there are global shortages of certain product, we are identifying gaps and working with the customer to identify alternates. While gaps may persist, KeepStock items are receiving high priority.
Please reference Grainger.com to check stock on items in question. Please understand we must prioritize orders to ensure customers such as the government, first responders and hospitals have appropriate resources to assist those impacted by this virus. Day in and day out, we are prioritizing Grainger’s inventory management commitments; all other orders are arranged based on Grainger contract obligations and order timing.
All orders placed at our branch locations will be fulfilled outside the facility in our parking lot. Just drive up and we’ll serve you.
As the largest industrial supplier in North America, Grainger has built strong relationships with the supplier community. Our leadership team has been working diligently with our supplier partners to prioritize Grainger and the end users that we support.
At Grainger, we have a responsibility to do our part to minimize exposure and slow down the rate of infection. We have established a mandatory work remote policy for all team members who can. Because coronavirus is spread by person-to-person contact, distance will help minimize exposure across all team members and keep our customer-facing team members safer.
For team members working in Grainger locations, we are taking additional precautions by continuing to augment cleaning procedures, implementing the guidelines from CDC and WHO, and instituting social distancing practices wherever possible. We will continue to evaluate our actions and adjust to ensure we are taking the right steps to keep our team members safe and our customers working.
Grainger provides a number of benefits to support our team members during this time, including pandemic pay, telemedicine services and emotional wellbeing/care solutions. We’ve also updated our travel policies for associates, following the U.S. Department of State and CDC’s guidance on international and domestic travel.
If a team member is diagnosed with COVID-19 or advised by health or government officials to self-quarantine due to direct COVID-19 exposure, they’ll continue to be paid during that time. And as always, we’re encouraging team members who are sick to stay home.
Grainger has been a longtime partner of the American Red Cross and currently serves as a $500K member of the American Red Cross Annual Disaster Giving Program. This program allows the Red Cross to prepare for, and immediately respond to, disasters and emergency situations. The Red Cross is closely monitoring the outbreak of COVID-19 and preparing to support public health agencies in communities across the U.S. Grainger is continuing to work with the Red Cross to assess their needs at this time and offer as much support as possible.
Due to the Coronavirus pandemic, we are seeing extraordinary demand on thousands of items. The entire Grainger team is working with customers and suppliers to find ways to meet this increased demand. With any pandemic there is a lot of uncertainty and Grainger needs to manage the challenges associated with providing extraordinary volume of product for our customers.
As a result, effective March 23 we will be modifying Grainger’s return policy in the U.S. and only allow returns for up to 30 days from the date of purchase until further notice on all items. (Orders placed prior to March 23 will not be subject to this new returns policy.) The only exceptions are customers with alternate return specifications in their contract. Please note that this does not supersede any items bought as "Final Sale;"" these items will still be final sale and non-returnable.
For product or account needs, please reach out to your sales representative or call 1-800-Grainger. For media or investor questions, please contact 847-535-5678.
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