Help | Account Customization

Account Customization

Get the most out of your Grainger.com experience using Account Customization. Get users registered faster and more accurately while ensuring all orders have the information needed to comply with your internal procurement processes. Set preferred behaviors for new user registrations, feature options, and order settings like custom fields at line level and order level. These preferences are applied by Admin users at the account level.

Account Customization

How to Access

  • Must be signed in to Grainger.com as an Admin user on the account
  • Account Customization can be accessed from the My Account dropdown at the top of Grainger.com

Manage Account Settings for Users

Account Customizations apply to all users on the account. Admins control defaults for:

  • How new users register and access the account
    • Self-register allows any user to register with their Grainger account number and begin ordering right away
    • Approval required allows any user to register with their Grainger account number, but they will not be able to begin ordering until an existing Admin user has approved their registration
  • If new users will be added as Admin (full rights) or Standard (limited rights)
    • Admin users have administrative rights to update all registered users, set customization and locking features and manage Order Management System
    • Standard users can access and order online but do not have the ability to make account or other user level changes

Admins can also customize user access to features like item and order approvals through Order Management System, Auto Reorder, Shared Lists, and Order History.

Manage Order Settings by Customizing Fields

Admins can customize what fields or information a user can or should provide when placing orders on Grainger.com.

  • Line Item Fields can be applied to each product during checkout when placing an order
    • Additional field requirements can be applied at the product level to accommodate the needs of your systems and processes like receiving and invoice reconciliation including: Part #, P.O. Line #, or Special Notes
    • Customize field names and choose if users should input free text or select from pre-defined options
  • Order Level Fields apply at the header level of the order, applying that field and value to all items within that order like an attention line or the shipping address. These fields appear within the order during checkout, on packing slips, and on invoices related to that order. Fields can be set as required or optional.
    • Customize fields for Shipping Labels and Packing Slips
    • Customize field names and choose if users should input free text or select from pre-defined options

How can I contact Grainger?

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1-800-GRAINGER
(1-800-472-4643)

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