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S12 System

Price $174.50 / each

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  • Item # 10K387
  • Mfr. Model # 6514501
  • UNSPSC # 43191510
  • Catalog Page # 2757
  • Shipping Weight 1.29 lbs.
Country of Origin MexicoCountry of Origin is subject to change.
Note: Product availability is real-time updated and adjusted continuously. The product will be reserved for you when you complete your order. More

Technical Specs

  • ItemSmall Office Headset System
  • TypeAmplifier Base with 2-in-1 Convertible Headset
  • IncludesHeadset, Base, Ear Hook, Headband, Cushion, Power Cord
  • Package Quantity1

Compliance and Restrictions

  • This item is restricted for international sale.

Alternate Products

Rated 4.2 out of 5 by 12reviewers.
Rated 5 out of 5 by I couldn't ask for anything better! I have only had this unit for a couple weeks now, but I am so happy with it! I have tried several other headsets over the years, and nothing has come close to this one! I love having the ability to not only adjust the volume of the caller, but also being able to adjust my own voice so that I don't sound like I am yelling at them. I have only used the over the head portion of the system, as I am not one who prefers the over the ear headsets, but this is just a personal preference. From what I read in other reviews, it seems to work just as well as the over the head portion. Another awesome thing about this product is how easy it was to set up. I work from home, so it was so nice to have something that was able to be set up by just simply following the instructions and not having to reach out for technical support to get the system installed. The only thing that I would change about this unit is the availability of other accessories for the unit. I would like to have the option of having speakers on both sides of the headset, if you would like, because there are some times where I like to be able to block all the sound out around me to further focus on my calls. Other than that, I have not a single complaint about this product. I definately feel like I got my moneys worth with this product! Best money I have spent on an office supply in a long time! December 5, 2014
Rated 2 out of 5 by Instant tangle - not worth the convenience Are there other ladies with long hair going insane that the plastic head piece gets tangled in your hair *every* time you take the head piece off? I like the convenience of hands-free and the sound is great, but the fact that I have to untangle it after every single phone call makes me not use it. November 10, 2014
Rated 2 out of 5 by Frustrated with poor quality! I have had to go through at least 5-6 of the S12 headsets in the past year, as the over-the-head piece (where the metal portion gets inserted into the plastic sleeve keeps breaking after almost minimal use. The quality of the plastic used is pretty pathetic! I have also had a couple of the headsets on my team where the connectivity wire seems to have snapped inside and is not easy to get to be fixed easily. When I called Plantronics about possible replacement I was told it was out of warranty. Why can't Plantronics use all metal, or better plastic for their product, especially when they still charge so much for the unit, which other than these problems, works pretty well. The manufacturer should do a better hjob at standing behind their product, especially when bulk sales are involved! April 25, 2014
Rated 5 out of 5 by Has been working great 2 years so far, heavy use I've been using the S12 heavily for around 2 years in the office with no issues. The sound quality is great, the headset is comfortable with a cushie flexible earmuff on one side and a flexible comfortable piece on the other side.I'm not a fan of the Plantronics gaming headsets, but I highly recommend the S12, two thumbs up. September 29, 2013
Rated 4 out of 5 by Coming upon 3 yrs... I work support calls and have had my headset for 3 yrs. Stil works well. Sometimes the cushion comes off if it falls off my desks but all components have held up. I am in the market for something like it for mobile use. Sticks in my hair if I pull it off quickly, so quick release would be a +. August 15, 2013
Rated 5 out of 5 by Hardest worker in our office We have several of these units for at least five years, no issues with them. Our clients love the sound quality. We love the volume control to bring up quiet talkers. July 11, 2013
Rated 4 out of 5 by Not durable for the long term I am having a problem maintaining a connection with the headset. I was looking to replace the head set since the wiring in the cord seem to be the problem, but cannot see how to purchase a replacement without having to buy an entire new system March 7, 2012
Rated 5 out of 5 by Excellent amplification I like the fact that the amplification was powerful enough and I could adjust both settings; the volume for callers and my voice level as well. The over-the-head headset gets a little uncomfortable after awhile. I switched to just the earpiece and was fine all day. November 11, 2011

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Product Q&A

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How does this hook to my office phone?

11 months ago
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I will email you a copy of that document that will explain the set up of the Headset. If you need additional documents please contact us at 1-800-Grainger. Thank you for using Ask & Answer.
11 months ago
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