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Grainger TripleGuard Repair and Replacement Coverage

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Call 1-800-811-1747 for purchases made prior to 9/20/2013. Call 1-866-550-8680 for customer service and purchases made on 9/20/2013 or later.



More Protection. Fewer Worries.

Get peace of mind with an extra measure of protection for your purchases. Avoid the costly hassles of repairs or replacements for up to three years and help keep your business up and running.

Commercial and industrial environments can wreak havoc on your equipment and tools. Rest assured you’re protected against unexpected product failure—whether from manufacturer defect or normal wear and tear—at no additional cost to you when you add Grainger TripleGuard repair & replacement coverage to your purchase. And, it's hassle-free. You get an additional two years of coverage plus the Grainger standard one-year warranty for a total of three years of coverage.

Grainger TripleGuard Repair & Replacement Coverage Details

Grainger TripleGuard® repair and replacement coverage offers our government and commercial customers an additional two years of coverage against product failure (either from defects in materials or from normal wear and tear) after the expiration of the standard Grainger Limited Warranty. Over 100,000 Grainger products qualify for coverage.

Customers may choose from two plans based on product price. The price of Grainger TripleGuard® coverage is based on the Grainger catalog/list price of the eligible item you are purchasing.

Plan Type Catalog List Price Range Plan Details
Replacement Plan Eligible products < $500 One-time product replacement for failed covered products—no repair service necessary. Your replacement product comes from Grainger with the standard Grainger one-year limited warranty.
Repair Plan Eligible products ≥ $500 100% Parts & Labor for mechanical and electrical failures on covered products. If your covered product can't be repaired, it will be replaced with a product with equal or similar features and functionality. Your replacement product comes from Grainger with the standard Grainger one-year limited warranty.

After you order your Grainger TripleGuard repair & replacement coverage, you will receive your coverage documents by mail in about 30 days. There is no registration required. If your covered product fails, simply call 1-866-550-8680. Have your Grainger account number ready and our customer service representative will arrange for service or replacement of your covered product

Download the Repair and Replacement Brochure (PDF)

How do I add Grainger TripleGuard Coverage?
  • When placing orders on Grainger.com®, it’s easy to add Grainger TripleGuard repair & replacement coverage. If a product is eligible for coverage, you will see a checkbox on the Item Details page and Order Form.You can also add coverage on the Checkout page. When you add the Grainger coverage to your order, the number of coverage plans will match the quantity of the corresponding product.
  • If ordering by phone, ask your Grainger representative to add the coverage to your order.
  • You can even add Repair & Replacement coverage to recent purchases, up to eleven months from the date of purchase. Call 1-800-Grainger or contact your local branch.

*Repair & Replacement Coverage

This information is only an outline of the coverage available. Certain exclusions and limitations apply. Actual coverage may vary by product. Please see Terms and Conditions for complete coverage and details. Ask your Sales Associate about your coverage as it will vary depending on the product purchased. Plans administered by Warrantech, an AM Trust Financial Group. The Terms and Conditions, along with your receipt, constitute your contract. Prices are subject to change without notice.

Terms and Conditions

The Terms and Conditions, along with your receipt, constitute your contract. These terms describe the protection you receive for the Replacement Plan (for products under $500 list price) or Repair Plan (for products with list price of $500 or more). View Terms and Conditions (PDF). .* Coverage is not available outside the U.S.

 

Click on the questions below to find out more information.

Q: How does the TripleGuard repair & replacement coverage differ from the Grainger manufacturer’s warranty?

A: A manufacturer’s warranty typically only covers defects in materials and workmanship for specific component parts. In contrast, Grainger TripleGuard repair & replacement coverage protects against any failures, including those due to manufacturer defect, power surge, or even normal wear and tear.

Q: How long are products covered under a manufacturer’s parts and labor warranty?

A: Your product comes with an automatic one-year, standard limited Grainger Warranty. Please contact your Grainger representative for coverage details specific to your product.

Q: How can I find out if my product is still under a manufacturer’s warranty?

A: Contact your Grainger representative.

Q: What protection is included with Grainger TripleGuard repair & replacement coverage?

A: Grainger TripleGuard repair & replacement coverage protects against any failure, including those due to manufacturer defect, power surge, or even normal wear and tear.

Q: What's not covered with Grainger TripleGuard repair and replacement coverage?

A: Grainger coverage does not cover accidental damage, abuse, routine maintenance or consumables. More exclusions apply. For a complete description of coverage, refer to the brochure for full Terms and Conditions (PDF).

Q: How do I set up service for my product or get additional information?

A: For CLAIMS on purchases made before 9/23/13: 1-800-811-1747.
For CLAIMS on purchases made after 9/23/13 or Customer Service: 1-866-550-8680.
Please have your Grainger account number ready when calling.

Q: Is there a time limit on purchasing?

A: Customers can buy Grainger TripleGuard repair & replacement coverage within one year of the original purchase date.

Q: Why would I purchase Repair & Replacement coverage on my high-wear products like motors and pumps?

A: Unlike insurance, which covers chance events that are unlikely to occur (fires, lightening and flood) or manufacturer warranties, which are issued by manufacturers to cover manufacturer defects, Grainger TripleGuard repair & replacement coverage is an extended service plan which is designed to protect against failure for products that are used in commercial and industrial applications and fail on fairly regular intervals. When you invest in Grainger coverage, you can help avoid repair and replacement costs, as well as associated expenses such as down-time and administrative costs of cutting PO’s, and more.

Q: Is coverage transferable?

A: Yes. Your coverage is transferable. Call Customer Service: 1-866-550-8680. Please have your Grainger account number ready when calling.

Q: Are all Grainger products eligible for the coverage?

A: Products with mechanical and/or electrical components are eligible for Grainger coverage. When you are ordering products online, look for the Grainger checkbox on the Item Details page, order form, checkout or Order History page. When ordering by phone, ask your Grainger representative if the product is eligible for coverage.

Q: How do I obtain service or file a claim?

A: Obtaining service for your covered product is easy. For CLAIMS on purchases made before 9/23/13 call: 1-800-811-1747. For CLAIMS on purchases made after 9/23/13 or Customer Service call: 1-866-550-8680. Simply provide your Grainger account number and our customer service representative will arrange for repair service or replacement of your covered product.

Q: Will my covered product be repaired or replaced?

A: If your covered item has a Grainger catalog/list price under $500, you will receive a replacement product upon qualified product failure. If your covered item is $500 or more, you will receive repair service upon qualified product failure. See our brochure with full Terms and Conditions (PDF).

Q: If I am eligible to receive a replacement product, where and when will I receive it?

A: Your product replacement can be picked up at any Grainger branch nationwide. Same-day pick up or next-day delivery may be available upon request for in-stock items for claims made prior to 2:00PM (CT). We can also ship the replacement product directly to you.

Q: Once my covered product is replaced, what coverage does my replacement product have?

A: Any product replacement fulfills your Grainger coverage. Treplacement product you receive is covered by the standard, one-year Grainger warranty. Grainger TripleGuard coverage can be added to the replacement product for additional protection beyond the standard Grainger warranty period. Current Grainger prices will apply.

Q: If I am eligible to receive repair service, where will my product be repaired?

A: The repair service will be scheduled at a conveniently located authorized service center. When necessary, a service center may require that the product be shipped to their location. In this case, the postage cost will be pre-paid. If a product is very large or immovable, a service technician may be scheduled to conduct on-site repairs. Repair times may vary by product and location. Average service times are 5-7 days.

Q: How many times can a product be repaired?

A: Covered products will be repaired as needed. If a product cannot be repaired, it may be replaced at no additional charge with a product of equal or similar features and functionality. Any product replacement fulfills your Grainger TripleGuard coverage. However, the replacement product you receive is covered by the standard one-year Grainger warranty. Grainger TripleGuard coverage can be added to the replacement product for additional protection beyond the standard Grainger warranty period. Current Grainger prices will apply.

Q: How much does the coverage cost?

A: The cost of Grainger TripleGuard repair & replacement coverage is typically less than an average repair. The price of Grainger coverage is based on the Grainger catalog/list price of the item you are purchasing. For example, if you are purchasing a drill that is listed at $189.00 in the catalog, your coverage price will be $35.95 for the Replacement Plan.
  List Price Range Price** Plan Type*
  $40.00 - $64.99 $12.95 Replacement
  $65.00 - $99.99 $16.95 Replacement
  $100.00 - $199.99 $35.95 Replacement
  $200.00 - $299.99 $55.95 Replacement
  $300.00 - $399.99 $75.95 Replacement
  $400.00 - $499.99 $89.95 Replacement
  $500.00 - $599.99 $99.95 Repair
  $600.00 - $999.99 $129.00 Repair
  $1,000.00 - $1,999.99 $199.00 Repair
  $2,000.00 - $2,999.99 $299.00 Repair
  $3,000.00 - $4,999.99 $529.00 Repair
  $5,000.00 - $7,499.99 $599.00 Repair
  $7,500.00 - $9,999.99 $999.00 Repair
  $10,000.00 - $12,499.99 $1,999.00 Repair
  $12,500.00 - $14,999.99 $2,199.00 Repair
  $15,000.00 - $19,999.99 $2,999.00 Repair
  $20,000.00 - $24,999.99 $3,499.00 Repair
  $25,000.00 - $29,999.99 $3,999.00 Repair
  $30,000.00 - $39,999.99 $4,999.00 Repair
  $40,000.00 - $49,999.99 $5,499.00 Repair

** Prices subject to change without notice.

Q: How do I get coverage?

A: When placing orders on Grainger.com®,it’s easy to add Grainger TripleGuard repair & replacement coverage. If a product is eligible for coverage, you will see a checkbox on the Item Details page and Order Form - see examples below. You can also add coverage on the Checkout page.




When you add the Grainger coverage to your order, the number of coverage plans will match the quantity of the corresponding product. You can then edit the number of plans on your order form.

Grainger coverage cannot be added to your personal list. However, when you add a personal list to your order form, you may then add coverage on eligible products.

Exclusions and limitations apply. See terms and conditions for details. Grainger TripleGuard repair & replacement coverage plans are administered by AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038 (Florida residents: this Service Agreement is an agreement between You and Technology Insurance Company, Inc.,License No. 03605, 59 Maiden Lane, 43rd Floor, New York, New York, 10038) and Administered by Warrantech Consumer Product Services, Inc., PO Box 1189,Bedford, TX 76095 (or ) (Florida residents: this Service Agreement is administered by WCPS of Florida, Inc., License No. 80202 (together with WCPS, “Administrator”). Please contact the Administrator if You have any questions about this Service Agreement.

Contact Us

  • For CLAIMS on purchases made before 9/23/13 call: 1-800-811-1747.
  • For CLAIMS on purchases made after 9/23/13 or Customer Service call: 1-866-550-8680.
  • Call 1-800-Grainger
  • Contact your local branch