Real Time Product Availability (RTA)
Real Time Product Availability
Relevant and personalized information you need to make the best buying decision.
Introducing Real Time Availability (RTA) for Grainger.com®
Now you have access to real-time, ship and local branch pick up availability information! You will know, well before checkout, when you can get the products you need to help you get the job done.
Want to know more? Here are some answers to some frequently asked questions:
A: Real Time Product Availability (RTA) provides you with an estimated ship arrival time for an item (based on UPS ground shipping) as well pickup availability from one of our branch locations.
A: You can check real-time product ship and pickup availability throughout your shopping and ordering process. Just click the "When Can I Get It?" link when you see it on pages like:
- Product Search Results
- Product Detail Pages
- Shopping Cart
A: We heard your feedback that product availability information is critical to help you make a purchasing decision. Now you have a solution that allows you to quickly and easily find out if an item is in stock and when you can get it.
A: Items that are labeled "In stock - ships today" are on their way to you on the day of your order when it's placed by 4:45 p.m. (M-F local time). Items that are "in stock" are available, but depending on product type or location, they may not ship the same day.
A: No, product inventory is not reserved until an order is submitted during checkout.
A: Not at this time. We're working to bring you this capability soon.
A: You'll see estimated arrival dates for the quantities of an item that are in stock. However if the entire quantity is unavailable you won't see an estimated arrival date. This way you can choose to order the temporarily unavailable product, select a different product or contact us for help locating exactly what you need.
A: This information is accessible to you without the need to sign in. But to unlock the full potential of the NEW Grainger.com you'll want to sign in and take advantage of all the great features (like RTA) that make your job easier.