You'll find all the products you've searched for in the past, plus advantages that you can only get from Grainger &mdash North America's leading distributor of safety products. We're here to help you as we transition to serving you as Grainger.
Ready to get started? Use your Rand User ID and Password or your Grainger User ID and Password (if you are registered on both sites) to securely transfer your randhm.com account information to Grainger.com.
Here are answers to some of the questions you may have.
Q & A
Will I get the same great customer service Rand has always provided in the past?
Can we still order the same products we've previously ordered at RandMH.com?
There are two part numbers for each product in the catalog now. Which one should I use?
Can I place orders and pick them up from a Grainger branch if I'm only a Rand customer?
Can I still use Rand's toll-free 800 phone numbers?
Will I have access to technical support?
What if I already have a Grainger account? Will I have to maintain more than one account number?
Can I still see my product history with Rand online?
Whom should I contact if I have other questions not covered here?
|Q.||Will I get the same great customer service Rand has always provided in the past?|
|A.||Yes. The same friendly customer service representatives will be here to take your order, 24/7. You'll still get a live voice when you call—no touch-tone phone menus.|
|Q.||Can we still order the same products we've previously ordered at RandMH.com?|
|A.||Yes. When you visit RandMH.com, you'll be redirected to Grainger.com®. Use your Rand login to make setting up your new Grainger account number easy. You'll have access to Rand products, plus thousands more products available through Grainger.|
|Q.||There are two part numbers for each product in the catalog now. Which one should I use?|
|A.||Both numbers are listed as a guide. We encourage you to update your records with our new Grainger part numbers. You can enter either part number on Grainger's website. If you use the Rand part number, you'll be automatically routed to its matching Grainger part number for future reference.|
|Q.||Can I place orders and pick them up from a Grainger branch if I'm only a Rand customer?|
|A.||Yes. The products you've ordered from Rand in the past are now available online at Grainger.com® and can be ordered from any of Grainger's branch locations from coast to coast. You can choose to have products shipped to the branch you select or directly to your location.|
|Q.||Can I still use Rand's toll-free 800 phone numbers?|
|A.||Yes. You can continue placing orders 24/7 by calling our customer service line at 1-800-366-2300. To talk with a technical support specialist, call 1-800-366-2300.|
|Q.||Will I still have access to technical support?|
|A.||Yes. You can continue to count on the expertise of our technical support specialists to guide you through your product selection and answer your questions. Call 1-800-366-2300 from 6 a.m. to 7 p.m. CT, Mon. - Fri.|
|Q.||What if I already have a Grainger account? Will I have to maintain more than one account number?|
|A.||If you already have a Grainger account, use it to place orders, including when you shop on Grainger.com®. If you don't have a Grainger account, log on to RandMH.com to make it easier for you to create a new Grainger account number.|
|Q.||Can I still see my product history with Rand online?|
|A.||Yes. You'll still be able to see the items you've ordered in the past. Log in with your current Rand user name and password on Grainger.com®. Click on "Order History" and then select "Item History" to review all of the products you've purchased over the past couple years.|
|Q.||Whom should I contact if I have other questions not covered here?|
|A.||Please call our customer service line at 1-800-366-2300 or send us an email at email@example.com with any questions you may have. We're here to help.|
If you have other questions just call 1-800-366-2300, anytime, to talk with one of our customer service representatives.