Frequently Asked Questions

Ordering

  1. Add items to your cart.
  2. Click the “Cart” link in the upper-right side of any page.  Click “Proceed to Checkout”.
  3. Proceed through checkout, clicking “Next” along the way to move to the next step.
    1. If you need to switch from between Shipping & Pickup options, you can do so by either checking availability for that option from the Cart page or by clicking the “Shipping” or “Pickup” links along the way.
    2. Asterisks indicate required fields during checkout – be sure to fill in these required fields so that we have all the information needed to process your order.  
  4. When you reach the Order Review page, click “Submit Order” to submit your order for processing.
  5. Once your order has been submitted, you’ll see an Order Confirmation page with your web order number and order details.  An email order confirmation with your final availability, pricing, and order number will be sent to the email address associated with your user ID in the My Account area.

 

You can the Bulk Order Pad to order numerous items at the same time.

  1. Select Bulk Order Pad from the upper-right side of any page. 
  2. There are two ways to enters your items into the Bulk Order Pad:
    1. Option One - Enter your selected Grainger item number and quantity, and click Add.  Add up to 20 items, and click the red “Add to Cart” option to add all items to your cart & proceed with checkout.
    2. Option Two – Use the “Copy & Paste” option in Bulk Order Pad.  Follow the directions within Bulk Order for formatting your list of items in a tab, space, or comma format to copy & paste up to 60 items from a single list into the Bulk Order Pad.
  3. Once you add items from Bulk Order Pad to your cart, proceed with checkout following the same instructions as “How Can I Order Items on Grainger.com?” above, starting with #2.

 

 

The following reasons may explain why you may see "Credit Card" as the only payment option when placing your order online.

  • If you established your Grainger account at a branch but you were not granted an open account (e.g. payment is due at the time of purchase), you will only be able to pay by credit card.
  • If you established your Grainger account online, you will only be able to pay by credit card. (A credit application is required for an open account.  Please contact us at 1-800-GRAINGER)
  • If you have an open account with Grainger but your online account registration has not been approved yet, you will be required to pay by credit card until the registration is approved. Thereafter, you will have the ability to use your open account.  To check the status of your registration, contact Customer Care at 1-800-GRAINGER 24 hours a day, 7 days a week, or send us an email.

We are in the process of building additional capabilities to support orders worldwide on Grainger.com.  Please call us at 1-800-GRAINGER or visit one of our branches to place an order for shipping or pickup outside the 50 United States.

Yes.  Grainger.com offers Guest Checkout for select users.  Keep reading to learn more about purchasing as a guest on Grainger.com

·        

       What is Guest Checkout and how would you use it?

Guest Checkout is a feature enabling new Grainger.com visitors to purchase products without requiring them to register first.

 

·         Can I register after placing an order as a Guest?

Yes, you will have the option to register on the order confirmation page after placing your order. You can also register by clicking the “Register” link on top of every page.

 

·         Why don’t I see the Guest Checkout option?

New customers to grainger.com see an option to “checkout as a guest”. When we recognize someone as a registered or returning customer, the guest checkout option will not display as there are numerous benefits to using your registered account.

What if I am a business customer with a Grainger account, have not yet registered on-line and would like to use Guest Checkout? 

If you have not registered on Grainger.com, you could choose to checkout as a Guest to complete your purchase. By doing so you could miss out on your account benefits and will not have this transaction included in your account history. Hence, you are encouraged to register first and then complete your purchase transition.

·         When placing my order through Guest Checkout, what are my options for receiving products?

You can select to either have your order shipped or pick up the order at your local branch.

 

·         What payment methods are accepted through Guest Checkout?

You can place your order using a credit card. 

 

·         How will I receive order status and shipping confirmation?

You will receive order and shipping confirmation emails.

 

Order Status

1.       Check your "junk mail" folder or "spam" folder in your email inbox to make sure that the Grainger order confirmation is not located in these folders.

2.       To ensure that future Grainger order confirmations will be delivered to your email inbox, add the email address customer_care@ic.graingeremail.com to your address book. Many anti-spam systems check your email address book to know which senders are allowed to send you email messages.

3.       If you are still not receiving order confirmations, be sure to verify your email address on the Contact Information page on Grainger.com.

4.       Contact Customer Care toll-free at 1-800-Grainger 24 hours a day, 7 days a week, send us an email or check order status on Grainger.com® (see next question for instructions).

 

  1.  To access Order Status now, log in and click Order Status in the Your Account box on the left-hand ?side of any page.?? Use Order Status to:
  • Check the status of your online orders by date, PO number, online reference number or item number
  • Check status of orders placed offline
  • Use your PO number to check the status of orders you placed by phone, fax or at a branch
  • Transfer your order information to UPS, FedEx, DHL or USPS for instant shipping information
  • Track orders shipped via UPS, FedEx, DHL or USPS

Order Status Legend:

  • Not Yet Shipped - The order is being prepared for shipment/pickup
  • Backordered - The order cannot be filled because not all items are currently available
  • Partial Order Filled - Parts of the order have been picked up or given to the carrier for shipping; there are still parts of the order left to fulfill
  • Shipped/Picked Up - The order has been filled and picked up by the customer or given to the carrier for shipping
  • Cancelled - The order has been cancelled by the customer

 Note: Both offline and online orders containing that P.O. number will be displayed. You can also contact Customer Care toll-free at 1-800-Grainger 24 hours a day, 7 days a week or send us an email for more assistance.

Orders shipped UPS Ground, FedEx, DHL or USPS will be linked to the corresponding carrier's website that provides detailed tracking and proof of delivery information.

 

Signing In

If you have forgotten your user ID you can request to have it emailed to you. Here’s how:

Click Sign In in the top right corner of Grainger.com

Click Forgot Your User ID under sign-in fields. Provide the required information.

We will send your user ID to the email address stored in the Personal Information section of Your Account.

Note: The information you enter must be identical to the information submitted on your registration. If it is not identical, you will be asked to contact Customer Care.

To contact Customer Care, call toll-free at 1-800-Grainger 24 hours a day, 7 days a week or send us an e-mail.

If you have forgotten your password you can create a new password by resetting it on your own. Here’s how:

Go to the Forgot Your Password page. Provide the required information.

We will send instructions on how to reset your password to the e-mail address stored in the Personal Information section of Your Account.

Click the link contained within the password reset email and provide the required information.

Note: The information you enter must be identical to the information submitted on your registration. If it is not identical, you will be asked to contact Customer Care.

To contact Customer Care, call toll-free at 1-800-Grainger 24 hours a day, 7 days a week or send us an email.

"Remember Me" is a convenient online feature that recalls your user ID and password each time you return to Grainger.com®. Plus, your sensitive account information will be password-protected as an added security benefit.

Only your password is case sensitive (e.g. password or PASSWORD). It must be entered the exact same way it was entered during registration.

If you cannot remember how you entered it, Click Forgot Your Password found under sign-in fields and provide the required information.

We will send instructions on how to reset your password to the email address stored in the Personal Information section of Your Account.

Click the link contained within the password reset e-mail and provide the required information.

Note: The information you enter must be identical to the information submitted on your registration. If it is not identical, you will be asked to contact Customer Care.

To contact Customer Care, call toll-free at 1-800-Grainger 24 hours a day, 7 days a week or send us an email.

Please follow these steps to ensure that you are logging in with the correct information:

  1. Are you registered on our Web site? If not, register.
  2. Enter your user ID in the User ID field and your password in the Password field. Both fields can be found in the Sign In box on every page of the site. Click Go.
  3. Check your user ID and password. They must be entered exactly the same way as they were during registration.

Note: Your password is case sensitive (e.g. password or PASSWORD).

If you cannot remember your login information, go to Forgot your User ID? or Forgot Your Password? and provide the required information. We will send an email with your User ID to the email address stored in Your Profile, and a separate email with instructions on how to reset your password.

If you are still having problems signing in, contact us toll-free at 1-800-Grainger 24 hours a day, 7 days a week or send an email.

Updating My Account

Sign In at the top, right-hand side of any page.

Click Your Account in the global navigation bar at the very top, right-hand side of the screen.

The Your Account section will be displayed. Select one of the gray tabs to update your online account information.

Tips:

  • Click Personal Info to update your email address, personal contact information, shipping, freight forwarder and Will Call locations.
  • Click Account Administration > User Maintenance (if you are a Full Rights user) to modify contact information for an existing user.

Full Rights Users can quickly and easily send an invitation to a new user:

  1. Sign In at the top, right-hand side of any page.
  2. Go to Your Account > Account Administration > User Maintenance.
  3. Enter the user’s email address and assign the user’s rights from the drop-down box.
  4. Click Invite New User.

The new user will receive an email from Grainger.com, which notifies the user that they have been invited to register on your account.

Once the new user completes the registration process, we will send a courtesy email to the Full Rights User to confirm the registration information.

To create a Personal List, you can either select items from within the site or enter a new list on the Create a New Personal List page.

Create a Personal List from the New Personal List page

To access the Create a New Personal List page, sign in from anywhere on the site.

  1. Click Personal Lists under Your Account.
  2. Click Create a New Personal List.
  3. Type in the name of your Personal List.
  4. To enter the items for your new Personal List, you can either type in quantities as Grainger Item numbers, or copy and paste the quantities as Grainger Item numbers from your file.

To Type In:

Enter the quantities and Grainger Item #s in the entry fields.

 

To Copy & Paste

Copy the quantities and Grainger Item numbers from your file, and then paste the data into the input box.

Note: To use Copy & Paste, your entry must have only one item per line and there must be a tab, a space or a comma (or a combination of any of these) between the Grainger Item numbers and the quantity. You can copy and paste up to 60 items. Click Add to Personal List.

Find Out More About Personal Lists.

Create a Personal List by selecting items from within the site 

  1. Sign in.
  2. Select the items you want to add from any of the following areas of the site:
  • Order Form
  • Item Details Page
  • Bulk Order Pad 
  • Search Results
  • Suggested Lists
  • Order History 
  1. Click Add to Personal List.
  2. Type in the name for your Personal List in the “Create a list“ field.
  3. Click Add to List.

 

You can add and delete items on a Personal List.

To add to a Personal List, you can either type in the items, copy and paste items from a file or select items from within the site.

Type in the items:

  1. Sign in from anywhere on the site and click Personal Lists under Your Account.
  2. Click the View & Modify button of the list you want to add to.
  3. Enter the quantity and item number and then click Add to List to save your change(s).

Copy & Paste items

  1. Sign in from anywhere on the site and click Personal Lists under Your Account.
  2. Click the View & Modify button of the list you want to add to.
  3. Click Show More Entry Fields (which is to the right of the Add to List button).
  4. Copy the quantities and Grainger Item numbers from your file and the paste the data into the input box.

Note: Your entry must have only one item per line and there must be a tab, space or comma (or any combination of these) between the Grainger Item number and the quantity. You can copy and paste up to 60 items. Click the Add to Personal List button.

Select items from within the site

  1. Sign in from anywhere on the site.
  2. Select the items you want to add from any of the following areas of the site:
  • Order Form
  • Item Details Page
  • Bulk Order Pad 
  • Search Results
  • Suggested Lists
  • Order History 
  1. Click Add to Personal List to save your item(s) to a new or existing Personal List.

To delete items from a Personal List:

  1. Sign in from anywhere on the site and click Personal Lists under Your Account.
  2. Click on the View & Modify button of the list you want to delete from.
  3. Find the item you wish to delete and then click on the Remove button.
  1. Sign in at the top, left-hand side of any page.
  2. Click Your Account in the global navigation bar at the top, right-hand side of the screen. The Your Account section will be displayed.
  3. Click the Personal Info tab.
  4. On the Contact Information page, you can change your email address by typing over your existing email address.
  5. Click Update Contact Information to save your changes.
  1. Sign in at the top, left-hand side of any page.
  2. Click on Your Account.
  3. Select Sign In Options under Personal Information.
  4. Change your current Password by completing the appropriate fields and click Update My Log In to save your changes.

Note: Your new password must comply with all the password format rules, including the new password format rule, which does not permit your password to contain "grainger" or "gra1nger."
 

Product Information

Contact your local Grainger Branch for assistance. Use Find A Branch to locate the closest branch to you.

If you receive a shipment that has visible damage, contact the carrier/shipping company immediately.

Should the carrier/shipping company wish to inspect the shipment, the materials must be made available to them.

For concealed damage—damaged items that show no visible packaging damage—contact your local branch.  

Our technical experts can provide you with information about Product Selection, Application Assistance, Installation, Troubleshooting, Performance Data, Maintenance and General Technical Guidance.

Technical assistance is available online:

  1. Sign In.
  2. Click Contact Us in the global navigation bar at the top of any page.
  3. Click the Product Support Form tab, select a category and state your question.
  4. Click Send. We will respond within one business day.

We can help arrange the shipment of hazardous materials; however, we do not ship hazardous items via air.

We comply with the U.S. Department of Transportation Code of Federal Regulations (49CFR) for hazardous materials. Click here for details about hazardous substances in the Terms of Purchase.


Material Safety Data Sheets (MSDS) for OSHA defined Hazardous substances are also available online.

General Information

Fill out our online Catalog Request Form. Our catalogs are FREE and should be received within one to two weeks.

  1. Visit the Company Information section at the bottom of this page.
  2. Click the Investor Relations link. Another browser window will open.
  3. From here, click the Annual Reports link to locate the information you need.

If you would like a hard copy, contact us and submit your request. Your copy should be received within two to four weeks.

  1. Visit our Company Information section at the bottom of this page.
  2. Click the Career link.
  3. Click Find a Job.
  4. Click Job Postings.
  5. Find your area of interest and follow the instructions to apply for a position.

Technical Questions

The site currently supports the following browsers:

  • Internet Explorer 8.0
  • Internet Explorer 7.0
  • Internet Explorer 6.0(SP3)
  • Firefox 3.6
  • Firefox 3.5
  • Safari 4.0.4 and above
  • Google Chrome 4.1 and above

To upgrade your browser to the latest version of:

  • Internet Explorer—visit microsoft.com
  • Firefox—visit mozilla.com
  • Safari—visit apple.com
  • Google Chrome—visit google.com

There can be several reasons why the site is not recognizing you:

  1. You are not using the computer you registered on.
  2. If you click the Sign Out link or if the cookies are deleted from your computer, then the “Remember Me" feature will be automatically disabled. If you wish to enable the feature again, simply select the "Remember Me" checkbox the next time you sign in to the site.
  3. Your browser is set to reject cookies. To change your browser to accept cookies, go to Tools > Internet Options > Privacy > Advanced and make sure that both the first party cookies and third party cookies are enabled to “Accept”.

If you encounter any problems making this change, please contact your infrastructure support, call Grainger.com Customer Care toll-free at 1-800-GRAINGER 24 hours a day, 7 days a week or email us.

Cookies are little bits of information stored by your browser. Cookies allow web sites to remember features and preferences (such as your login information, purchasing behavior, etc.) between visits to web sites. They cannot divulge personal information about you and are totally harmless.

Grainger.com uses cookies so that when you come back to visit us, we can automatically offer you a link to your Personal Page. If you are using the site from your own computer, enable Automatic Log In for this feature.

The browser cache stores copies of the Internet pages you visit. The advantage of a browser cache is that it makes revisiting and re-loading quicker. The disadvantage is that the pages retrieved with your browser cache may not contain the latest version of the page. For example, if the page content has recently been changed, the cache can cause the page to load with the previously stored version of the page or with errors.

To clear your cache in Internet Explorer:

  1. Go to the top of your browser window and click on Tools > Internet Options > General.
  2. Go to “Temporary Internet files” (located in the middle section of the page).
  3. Click on “Delete Files…” and then click ”OK”. Next, click “Delete Files…” again.
  4. Check the box “Delete All Offline Content” and click “OK” again.
  5. To ensure you see the latest content, go to Tools > Internet Options > General.
  6. Go to “Temporary Internet files”. Click on “Settings”. Set “Check for newer versions of the stored pages” to at least “Automatically”.

Worldwide

We export to virtually every country around the world (except to countries prohibited under U.S. law).

Grainger Representatives are available for:

  • Latin America & the Caribbean
  • Asia-Pacific, Russia, Far East & Oceania
  • Europe, the Middle East, Africa, Southwest Asia
  • U.S. Traders and Exporters
  • U.S. Government, Embassies, Consulates and Military

We have dedicated export service teams located in Miami, Chicago, Houston and Oakland to take care of your export needs.

We provide assistance with product selection, shipping, delivery and export documentation.

You may submit your request for quotation through our web site, via email, fax or phone to your Sales Representative.

Visit our Worldwide site for information on how to contact a representative for the following areas.

  • Latin America & the Caribbean
  • Asia-Pacific, Russia, Far East & Oceania
  • Europe, the Middle East, Africa, Southwest Asia
  • U.S. Traders and Exporters
  • U.S. Government, Embassies, Consulates and Military

You can also obtain product pricing online 24 hours a day, 7 days a week.

You have a dedicated Sales Representative serving you wherever you are.

Visit our Worldwide site for information on how to contact your representative via phone, fax or email. Grainger serves the following areas:

  • Latin America & the Caribbean
  • Asia-Pacific, Russia, Far East & Oceania
  • Europe, the Middle East, Africa, Southwest Asia
  • U.S. Traders and Exporters
  • U.S. Government, Embassies, Consulates and Military
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