Grainger Worldwide Frequently Asked Questions

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To which countries do you export?
We export to virtually every country around the world (except those prohibited under United States law). We have dedicated export service teams located in Miami, Chicago, Houston and San Leandro, CA to take care of your export needs. We provide assistance with product selection, shipping, delivery and export documentation.

Is there a Grainger Branch in my area?
We have 573 Grainger branches in North America, Central America, South America and China. In regions where we do not have Grainger stocking branches, you still have access to Grainger products through our worldwide export services.

Is there a Grainger Representative in my area?
We have Grainger Representatives throughout Central America, South America, the Caribbean, Asia-Pacific, Europe, Africa and Middle East. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to find a representative to help place your order.

Is there a reseller or distributor in my area?
We have many resellers throughout the world. Please contact your Grainger Representative for your nearest reseller. Select your region: South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to find a representative.

Can I use the Internet to place an export order?
Yes. Grainger products can be ordered on this website. Grainger.com is available 24 hours a day, 7 days a week. You can register online now.

How long does it take to ship product?
We can usually fulfill your order within two business days for products in stock. For products not in stock, we will send your order when the goods are received from the manufacturer. Shipping and delivery time depends on the method selected and the import customs processes in the country of destination.

Are you a manufacturer?
No. Grainger does not manufacture any products. We supply high quality industrial and commercial products from over 4,500 brand name manufacturers - including GE, Stanley®, Proto®, Dayton®, 3M™, Westward®, DeWalt®, Milwaukee©, Hubbell®, Speedaire®, Square D®, Brady, Rubbermaid®, Ingersoll-Rand®, Cooper, Honeywell and Emerson™.

Do you have product sourcing services?
Yes. We have access to more than 5,000,000 items from more than 10,000 suppliers through the Grainger Sourcing Department. Contact your dedicated Grainger Representative, to get a quote. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to find a representative to help place your order.

Can I become a Grainger resale partner?
Please contact your Grainger Representative to provide you with information on how you may qualify for reseller status with Grainger. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative.

How do I establish an account?
New customers may establish a Grainger either way noted below.
1) Register on Grainger.com
or
2) Contact your Grainger Representative to set up an account. Provide your company name, address and phone number by faxing it to us on your company letterhead. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa . We will work with you to make sure that everything is in order

How do I check the status of an order?
Call your Grainger Representative for help with order-related matters. Select your region Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative.

Can all items be exported?
Not all items in the Grainger Catalog can be exported. Some supplier agreements prohibit us from selling in selected markets; we will not export to those particular markets. If a supplier has not provided updated international trade data for certain products, we cannot export those items either. Grainger strives to work with suppliers to ensure we can export as many items as possible.

How do I return a product or make a claim?
If a product needs to be returned, contact your Grainger Representative for authorization and instructions. Grainger will not accept any unauthorized returns. If you receive a shipment that has visible damage, please contact your freight forwarder or carrier immediately. In the event the forwarder or carrier wishes to inspect the shipment, materials must be made available to the Grainger Representative for assistance. For concealed damage, (damaged items with no visible packaging damage) please contact your Grainger Representative for assistance immediately.

Do you provide emergency services?
Yes. Please contact your Grainger Representative for availability, restrictions and fees associated with next available flight service. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative.

How do I request an inquiry or quote?
You may submit an inquiry through email, fax or phone to your Grainger Representative. Select your region Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative. You also can obtain product pricing online 24 hours a day, 7 days a week.

How do I place an order?
You may register online now, and place your orders directly through Grainger.com, or place your order by email, fax or phone through your Grainger Representative. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative.

How quickly can you send me a quote or Proforma?
Most requests for quotations are processed within 24 hours (one business day). Large quotations or quotations for items not found in our catalog are usually processed within 48 hours (two business days). We will notify you of any quotations that require more processing time.

How do I check the status of an order?
Your Grainger Representative can assist you with any order-related matters. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative.

Is there a minimum order size?
No. Grainger does not have minimum order requirements.

Do you offer any special pricing or discounts?
We periodically have special promotions from which you can receive special prices. Special promotions are available online, in which case you will automatically receive promotional prices when ordering online. For other special pricing and discounts contact your Grainger Representative. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative. Your customer specific pricing is also available online—please allow 48 hours after you register online to receive your customer-specific pricing.

Do Corporate Account contract terms apply to export orders?
Corporate Account Agreements apply to facilities located in the continental United States. We export to international locations for Corporate Account customers; however, export orders may be subject to special pricing, terms and conditions.

What are export shipping terms and conditions?
All Grainger export orders are shipped under INCOTERMS® 2010 rules as defined by the International Chamber of Commerce. Unless otherwise stated and agreed, default shipping term is FCA Grainger shipping location, excluding export customs clearance.

What INCOTERMS can I use?
Most common INCOTERMS® 2010 rules used by Grainger customers are EXW, FCA, CPT and DAP. EXW or ExWorks - risk transfers from Grainger to the customer when the goods are at the disposal of the buyer at a Grainger shipping location. FCA or Free Carrier - risk transfers from Grainger to the customer when the goods have been delivered to the customer's freight forwarder/carrier at a named place in the shipping country. CPT or Carriage Paid - risk transfers from Grainger to the customer when the goods have been delivered to the fist carrier. Grainger pays the cost of main carriage to the named place at destination. DAP or Delivered At Place - risk transfers from Grainger to the customer when the goods are placed at the disposal of the customer at their named location in destination country (excluding unloading).

What freight options do you offer?
You may choose to use your designated freight forwarder for shipment and delivery, or you may ask us to select a carrier based on your needs. We can ship your order Express Courier door-to-door (including: FedEx International Priority and Economy, DHL Worldwide Express, UPS International Express and USPS Parcel Post or Priority Service (available only to APO/FPO and U.S. territories), air freight or ocean (LCL and FCL). We will provide you with estimated freight costs, transit time and costs of any special documentation and handling fees.

What is the difference between shipping with a "Freight Forwarder" and "Ship Direct - Package Delivery Service" (Courier)?
A freight forwarder is an agent who acts on your behalf to provide transportation and logistics service. Freight Forwarders arrange transportation, freight, delivery, international documentation preparation, cargo insurance and related services. You may choose to use the method "Ship Direct - Package Delivery Service" (via a Courier). In this case, an integrated transportation service provider is contracted by the seller (Grainger) to handle shipping and delivery to you. Some of the major delivery service providers Grainger uses are FEDEX, DHL and UPS. We can also ship collect to you account number. These services are subject to weight/dimension restrictions and hazardous material restrictions.

How are freight and delivery charges determined?
Charges for air/ocean freight and courier can vary widely depending on the route, availability of the space, weights, and volume and documentation requirements. If the order is over $1500, standard ground freight to a U.S. freight forwarder or other continental United States location is prepaid by Grainger.

How are duties determined and paid?
The importer of record (customer) is responsible for payment of duty and taxes and meeting all import requirements. Import duties and taxes are determined by the government of the import country.

Are other import-related fees charged?
Import fees vary from country to country. Contact your local customs broker for specific details. If you need assistance to understand import charges or how to select a freight forwarder, please contact your Grainger Representative. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative.

How long does it take to ship product?
The transit time varies depending on the destination, mode of transportation selected by you (air/ocean/courier) and the weight and/or volume of the shipment. We will indicate the estimated transit time in our quotation or order confirmation. 

Can you provide quotes for actual packing weights and dimension weights?
We can provide you with estimated shipping weights and dimensions; however, we cannot provide actual weights and dimensions until an order is ready for shipping.

Can my United States based business account ship an order to an international location?
Export services are to serve the needs of international locations. We will set up a special export shipping account for you to ensure that all legal and customer requirements are properly satisfied. For assistance in setting up an export account, contact your Grainger Representative. Select your region: Central America, South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative. Export shipments are subject to special pricing, terms and conditions.

What are Grainger’s general terms and conditions?
Click here to view all terms and conditions.

What are the payment terms?
Payment terms are prepayment or open account billing (net 45 days, pre-qualification is required

What forms of payment do you accept?
We accept wire transfers, letters of credit, major credit cards (Visa, Master Card and American Express), and bank drafts. Prior to submitting a letter of credit, you must contact your Grainger Representative for instructions. Failure to do so may result in additional fees and delays. For assistance with wire transfers contact your Grainger Representative. Select your region: , South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your representative.

How do I obtain an open line of credit?
Contact your Grainger Representative for a Credit Application. Please submit the application with your company's address, banking information, Dun & Bradstreet number and credit references. Select your region: , South America, Caribbean, Asia-Pacific, Europe, Middle East or Africa to contact your Representative.

Do you accept payment in foreign currencies?

No. Payments must be made in U.S. dollars. If payment is made by credit card, payment currency conversion rates are determined by the issuing bank. Grainger will bill the exact invoice amount in U.S. dollars to the credit card.