Manage online spending easily with our Order Management System (OMS)

• Set up an approval process for orders that exceed your specified dollar limits.
• Route orders for approval online up to four people on your account.

Enhancements allow approvers to:

• Modify delivery and payment information
• Add, remove or change item quantities
• Make all order edits on one page
• Apply a payment method from their own profile to a pending order

Overview of OMS

Spend & Approval Limits Full Rights Users (person(s) who set up the account) can: • Determine who submits orders for approval • Set spending and approval limits for Limited Rights Users on the account • Decide which users may approve orders that exceed spend limits   Approval Process If a user attempts to checkout with an order total above his spend limit, he must submit his order to a user with approval rights. • The selected approver is notified via e-mail about the pending order. • The approver can edit any information on the order such as delivery and payment information or add, remove or change quantities of items on an order. • Depending on the user’s approval limit, the user will approve, deny or forward the order. • The user who created the order is notified via email if the order was approved, forwarded, or denied.     Approved orders: • The approver can click "Continue" to update availability and total cost on the pending order. • If approved, the order is automatically submitted to Grainger for processing.     Forwarded orders: • If forwarded, the order is sent to another selected user to take action on the order. The selected user is notified via email about the pending order that requires action. • An order can be forwarded a maximum of four times. • The forwarding history is displayed under the Previous Actions Taken on this Order section.     Denied orders: • If denied, the order will not be processed by Grainger. • After an order is denied, the user who created the order is notified via email.

Activate OMS

Only a Full Rights User* can activate the Order Management System. To activate OMS, follow these simple steps:

1. Log in
2. Select ‘Your Account’
3. Scroll down to the Account Administration section and click on the ‘Account Defaults’ page.
4. Look for the ‘Set up online Order Management System’ question and select “Yes”. You will then be guided to the Account Administration page to establish settings for each user on the account.

* To review if you are a Full Rights or Limited Rights user, please visit the Account Administration page in the Your Account section.

Additional Information

See a demo or click here to learn more about how to set up and use Grainger’s online
Order Management System.

If you have any questions regarding Grainger’s online Order Management System, call Customer Care at 1-888-361-8649, 24 hours a day, 7 days a week or Contact Us online.

Please note: The Order Management System does not apply to online orders placed through the Repair Parts Center.

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