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Repair Parts - Frequently Asked Questions
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About Grainger Parts
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Is there a Grainger Parts branch in my area?
Grainger Parts operates from a centralized distribution center located in Niles, Illinois. We ship orders throughout the United States, Canada, the Virgin Islands, and Puerto Rico. Additionally, we export to virtually every country around the world.
You can contact us through this web site or you can call 1-888-361-8649. We have representatives ready to answer your questions, take your orders, and help meet your needs 24 hours a day, 7 days a week.
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Is there a reseller or distributor in my area?
No. Grainger Parts operates from a centralized distribution center located in Niles, Illinois. We ship orders throughout the United States, Canada, the Virgin Islands, and Puerto Rico. Additionally, we export to virtually every country around the world.
You can contact us through this web site or you can call 1-888-361-8649. We have representatives ready to answer your questions, take your orders, and help meet your needs 24 hours a day, 7 days a week. |
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Is there a Sales Representative in my area?
No. Grainger Parts operates from a centralized distribution center located in Niles, Illinois. We ship orders throughout the United States, Canada, the Virgin Islands, and Puerto Rico. Additionally, we export to virtually every country around the world.
You can contact us through this web site or you can call 1-888-361-8649. We have representatives ready to answer your questions, take your orders, and help meet your needs 24 hours a day, 7 days a week.
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How does Grainger Parts do business differently from Grainger?
Grainger and Grainger Parts, both divisions of W.W.Grainger, Inc., differ mainly with regard to product offering. Grainger supplies customers with hundreds of thousands of MRO products, or "finished goods." Grainger Parts supplies customers with OEM repair, replacement parts and accessories for finished goods.
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Where will the repair parts be coming from?
Repair parts that are stocked are centrally located in our Distribution Center in Niles, Illinois. Please call 1-888-361-8649 for more information.
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How long does it take to ship product?
For products in stock, Grainger can usually fulfill orders placed by 5:00 PM (CT) the same day. For products not in stock, Grainger will send your order when the goods are received from the manufacturer. Shipping and delivery time depends on the method selected and, if applicable, the import customs processes in the country of designation. If you need repair parts in an emergency, please call 1-888-361-8649.
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Are you a manufacturer?
No. Grainger Parts does not manufacturer any products. We supply high quality industrial and commercial repair and replacement parts and accessories from over 550 brand name manufacturers, including GE, Motorola, Dayton, 3M, Westward, DeWalt, Milwaukee, Hubbell, Teel, Square D, Rubbermaid, Ingersoll-Rand, Cooper, Honeywell, Emerson, and many more. View the list of manufacturers we represent.
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Do you have product sourcing services?
Yes. Through Grainger, you have access to over 2.5 million repair and replacement parts and accessories, over 220,000 high quality industrial and commercial products from Grainger, and over 5,000,000 items from over 10,000 suppliers from Grainger’s exclusive Sourcing Service.
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Can I become a Grainger resale partner?
Please contact our Business Development department to speak to a Grainger Parts representative. You can call us at (847) 498-5900 or click here.
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Contact Information
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How can I contact Grainger Parts?
From the USA, please contact us at 1-888-361-8649.
From Puerto Rico or American Virgin Islands, contact your local branch. You can also email us.
Time saving tip! Log in to auto-populate your contact information on this form.
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How do I know when to contact my local branch office & when to contact Grainger Parts?
Contact Grainger Parts to order or get information about repair and replacement parts or accessories for the commercial and industrial products you purchased from Grainger or from another company. For all other needs, contact Grainger.
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Customer service
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How do I establish a Grainger Parts account?
By establishing a Grainger account, you can automatically do business with Grainger Parts. New customers may establish a Grainger account by registering on Grainger.com. Or, you may contact Grainger Parts directly to set up an account or obtain an open line of credit.
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Where do I go to get my Grainger Parts account balance?
Please call 1-888-361-8649. |
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What's the Grainger Parts Federal ID Number?
In order to set us up as a vendor, the Grainger Parts Fed ID # is: 36-1150280. Our D & B (Dunn & Bradstreet) # is: 005-103494 all under W.W.GRAINGER, INC. |
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How do I check the status of my Grainger Parts order?
From the USA, please contact us at 1-888-361-8649.
From Puerto Rico or American Virgin Islands, please contact your local branch. You can also email us. Spanish speaking agents are available.
Time saving tip! Log in to auto-populate your contact information on this form. |
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Who is my Customer Service Representative?
You have dedicated Sales Representatives wherever you are. Scroll to the bottom of the Contact Us page. |
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How do I return a repair part or make a claim?
If a repair part you purchased through Grainger needs to be returned, call 1-888-361-8649 for assistance for returns or claim instructions. If you receive a shipment that has visible damage, please contact your freight forwarder or carrier immediately. In the event the forwarder or carrier wishes to inspect the shipment, materials must be made available to them. For concealed damage- damaged items but no visible packaging damage, call 1-888-361-8649. |
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Do you have emergency services?
Yes. Please call 1-888-361-8649.
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Discounts
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Why doesn't my Grainger discount apply to Grainger Parts purchases?
Due to the differences in our business models and operating costs, Grainger Parts is not part of any existing pricing offer made by Grainger Industrial Supply. We do however, offer volume discounts based on the amount of business a company is currently doing with Grainger Parts. For additional information, please contact us. |
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Does Grainger Parts offer volume discounts?
Discounts are based on the amount of business a company is currently doing with Grainger Parts. If you would like to review possible discount options, please contact us.
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Hours of operation
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When is Grainger Parts open?
We have representatives ready to answer your questions, take your orders, and help meet your needs 24 hours a day, 7 days a week. Call 1-888-361-8649 for assistance.
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Ordering and using this site
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Why do I need the manufacturer's model number from the unit's nameplate?
Each and every year, manufacturers produce new and improved products, sold under already existing model numbers. These improvements are reflected in the model numbers assigned to the equipment, usually in the form of a suffix following the original model number. Without the actual number from the unit’s nameplate, we are unable to provide the correct part. |
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How do I place an order?
From the USA, please contact us at 1-888-361-8649.
From Puerto Rico or American Virgin Islands, please contact your local branch.
You can also email us. Spanish speaking agents are available.
Time saving tip! Log in to auto-populate your contact information on this form.
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Why can't I find the repair parts I'm looking for on your site?
Grainger gives you access to over 2.5 million repair parts and accessories for your MRO, food service, and cellular communications equipment, bottled water coolers, and much more, including hard to find and obsolete items. Most likely we sell what you are looking for. Although our website repair parts database is enormous, it doesn’t include our complete offering. If you can’t find the repair parts you’re looking for on the site, first make sure that you are using the repair parts search engine and not the Grainger.com product search engine. You can make sure you’re using the repair parts search option by clicking on Repair Parts from the Grainger.com home page. If you can’t find the item(s) you’re looking for in our repair parts search engine, call 1-888-361-8649 or send us an inquiry using Contact Us.
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How can I find out what's going on with my order?
From the USA, please contact us at 1-888-361-8649. From Canada, Puerto Rico - US, or American Virgin Islands - US, contact your local branch. You can also email us. Spanish speaking agents available.
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What does the Repair Parts section of the Grainger.com website offer me?
The Repair Parts section of the Grainger.com website lets you search for repair parts and accessories, even hard-to-find items, from more than 550 brand name manufacturers, 24 hours a day, 7 days a week. You can also view parts lists and diagrams.
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How do I get a quote or invoice copy?
You may submit your request for quotation or invoice copy either online using the Contact Us link or by calling 1-888-361-8649.
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How quickly can you send me a quote or invoice copy?
Most requests for quotations are processed within 24 hours (one business day). Large quotations or quotations for items not found in our catalog are usually processed within 48 hours (two business days). We will notify you of any quotations that require more processing time.
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How do I check the status of an order?
You can check the status of your repair parts order online by sending us an update request using our Contact Us form. Someone will get back to you within 24 hours. For immediate assistance, call 1-888-361-8649.
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Is there a minimum order size?
No. Grainger Parts does not have minimum order requirements.
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Do you ship orders door-to-door?
Yes. Courier shipments can be handled on a door-to-door basis. Larger shipments routed through a freight forwarder require the services of your importer. In both cases duties and taxes are the responsibility of the consignee. To determine which method is appropriate for your shipment, please contact Grainger through the Contact Us link, or call 1-888-361-8649.
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Do you offer any special pricing or discounts?
Your customer-specific pricing is automatically applied for online orders.
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Do "National Account" contract terms apply to export orders?
National Account agreements apply to facilities located in the continental US. We export to international locations for National Account Customers, however export orders are subject to special pricing, terms, and conditions.
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Product information
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Can I view parts list on the Grainger.com website?
Yes, you can now view parts list and exploded-view diagrams online. These are available through the Repair Parts Search option.
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Why don't you carry repair parts for every finished good Grainger sells?
Our goal is to give our customers access to all the repair and replacement parts and accessories for every finished good Grainger sells. Some suppliers, however, may not have a parts program available. In such cases, we recommend calling 1-888-361-8649, as we may be able to source the product needed directly from the manufacturer or supplier.
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Where do I go to get Grainger catalog items?
For items in the Grainger catalog, call a Grainger branch or do a product search on Grainger.com.
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What brands do you carry?
We carry brands from over 550 brand-name manufacturers, including GE, Motorola, Stanley, Proto, Dayton, 3M, Westward, DeWalt, Milwaukee, Hubbell, Teel, Square D, Rubbermaid, Ingersoll-Rand, Cooper, Honeywell, Emerson, to name a few. View the complete list of manufacturers we represent.
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Who do I contact for specific product questions or technical support?
Call 1-888-361-8649. They can also assist you in viewing parts lists and diagrams, or send them to you at no extra charge. If you need help with Finished Good Product Selection, Application Assistance, Installation, Troubleshooting, Performance Data, Maintenance, or General Technical Guidance, Grainger’s technical experts can provide you with the information. Grainger’s technical assistance is available through the Grainger.com web site. Just use the Product Support Form here.
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How can I determine what products are in stock?
Grainger inventories popular and frequently purchased items. We also have direct access agreements with many suppliers. To ensure availability, please contact us. If you need parts in an emergency, please call 1-888-361-8649.
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Do you ship hazardous materials? We may help arrange the shipment of hazardous materials, however we do not ship hazardous items via air. We comply to the U.S. Department of Transportation Code of Federal Regulations (49CFR) for hazardous materials. Click here for details about hazardous substances in Grainger's Terms of Purchase. Material Safety Data Sheets (MSDS) for OSHA defined Hazardous substances are available online at Grainger.com's Emergency Preparedness section.
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How can I tell what items are considered hazardous materials?
If a manufacturer indicates an item is considered hazardous materials, Grainger Parts customer services representatives notify customers before purchase. To identify if an item sold by Grainger Parts may be considered hazardous materials, you need to contact us. Please supply the manufacturer's name and model number.
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Do Grainger Parts items have warranties?
Yes. Grainger’s repair parts are covered under a one-year warranty from date of purchase.
Click here for details about Grainger’s Limited Warranty Terms of Purchase.
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Sales, freight, shipping, delivery and fees - domestic
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Why does Grainger Parts charge a handling fee?
Handling charges are common practice in the parts business, where slow-moving, hard-to-find items are stocked. As a centralized distribution center, Grainger Parts stocks thousands of SKUs, allowing us to provide the breadth and depth of inventory our customers need and the availability they demand. It is also common practice for centralized distributors to have minimum order requirements and restocking charges, Grainger Parts does not have either of these for items we stock.
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Is there a restocking charge to return parts?
No. Grainger Parts doesn't charge for restocking for items we stock. There may be a fee for non-stocked item returns.
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Why does the Grainger branch pre-pay freight but Grainger Parts does not?
The official Grainger branch policy is to pre-pay freight only on orders that exceed $1,500. However, the Grainger Parts policy is based on the volume of business a customer does with Grainger Parts.
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What is your official warranty policy? Does the customer need an invoice to return a repair part?
Ideally we would like to have a copy of the original invoice. However, we still honor parts purchased through Grainger Parts, or parts for finished goods purchased through Grainger, for one year from the date of the sale. Click here for details about Grainger’s Limited Warranty Terms of Purchase.
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Sales, freight, shipping, delivery and fees - worldwide
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To which countries do you export?
We export to virtually every country around the world (except to countries prohibited under U.S. law). We have a dedicated export service team to take care of your export needs. We provide assistance with product selection, shipping and delivery, and provide export documentation. Please contact Grainger Worldwide for more information.
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What are export terms and conditions?
Payment terms are Prepayment or Open Account Billing (net 45 days - pre-qualification is required. Click here for a detailed list of purchase terms and conditions.
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What forms of payment do you accept?
We accept Wire Transfers, Letters of Credit, major credit cards (Visa, Master Card and American Express), and bank drafts. For assistance with Wire Transfers, contact your Grainger Worldwide Representative. Prior to opening a letter of credit, you must contact your Grainger Sales Representative for instructions. Failure to do so may result in additional fees and delays.
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How do I obtain an open line of credit?
You can either print a credit application online (requires Adobe Acrobat Reader) or contact your Sales Representative for a Credit Application. Please submit the Application for Open Account Billing with your company’s address, banking information, Dun & Bradstreet number, and credit references. Fax the completed form to us. Contact your Grainger Worldwide Representative.
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What INCOTERMS can I use?
INCOTERMS are determined at the time of sale. Some of the more commonly used terms are:
EXW - Ex Works. Named destination.
CIF - Cost, Insurance and Freight. Named destination.
CIP - Carriage and Insurance Paid. Named destination.
FCA - Free Carrier. Named destination.
FAS - Free Alongside Ship. Named destination.
For options or assistance, contact your Grainger Worldwide Representative.
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Do you accept payment in foreign currencies?
No. Payments made must be in U.S. dollars. If payment is made by credit card, payment currency conversion rates are determined by the issuing bank. Grainger will bill the exact invoice amount in U.S. dollars to the credit card.
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What freight options do you offer?
We can ship your order Airfreight, Ocean (LCL and FCL), and Courier door-to-door (DHL, UPS, FEDEX). You must select the Freight Forwarder for transport from the U.S. border to its final destination. We will provide you with estimated freight costs, insurance rates, and costs of any special documentation and handling fees.
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What is the difference between a "Freight Forwarder" and "Ship Direct - Package Delivery Service" (Courier)?
A Freight Forwarder is an intermediate consignee as an agent on your behalf to provide transportation and logistics services. Freight Forwarders arrange freight, delivery, customs clearance, documentation preparation, cargo insurance, and related services.
You may chose to use the method "Ship Direct - Package Delivery Service" (via a Courier). In this case, an integrated transportation service provider is contracted by the Seller (Grainger) to handles shipping and delivery to you. Some of the major delivery service providers are UPS, DHL, FEDEX, Airborne, BAX, etc. These services are subject to weight/dimension restrictions and hazardous material restrictions.
You may contract a major carrier (such as UPS or DHL, for example) as your Freight Forwarder, but in this case, the carrier would be contracted as your agent rather than as Grainger’s agent.
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How are international freight and delivery charges determined?
Charges for air/ocean freight and courier can vary widely depending on the route, availability of the space, weights, and volume.
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How long does it take to ship repair parts internationally?
The transit time will vary depending on the mode of transportation selected (air/ocean/courier) based on your needs, and the weight and/or volume of the shipment. We will indicate the estimated transit time in our quotation or invoice.
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How are duties determined and paid?
The importer of record is liable for payment of duty and taxes and responsible for meeting all requirements related to the import transactions. Import duties and taxes are determined by the government of the import country.
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Can you provide quotes for actual packing weights and dimension weights?
We can provide you with estimated shipping weights and dimensions, however we cannot provide actual weights and dimensions until an order is ready for shipping due to packing requirements.
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Are other import related fees charged?
Import fees vary from country to country. Contact your local importer for specific details. If you need assistance to understand import charges or on how to select a freight forwarder please, contact your Grainger Worldwide Representative.
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How can my U.S.-based business account ship an order to an international location?
Our export services are designed to serve the needs of international locations. We will set up a special export shipping account for you to ensure that all legal and customer requirements are properly satisfied. For assistance in setting up an export account, contact your Grainger Worldwide Representative. Export shipments are subject to special pricing, terms and conditions.
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Are all Grainger products compatible for all international use?
Many products are compatible for International use. However, many regions have different requirements, regulations, and specifications (different electrical requirements - 50Hz vs. 60Hz electrical products for example).
Your dedicated Sales Representative can assist you with product compatibility issues and technical specifications. Please contact your Grainger Worldwide Representative.
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Do you have 50Hz electrical products?
Yes. We do carry 50 Hz products. Other products not listed in our catalog or on Grainger.com can be obtained through our exclusive FindMRO product sourcing service. To use this service, contact your Grainger Worldwide Representative.
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Do you provide product certification documents for regulation compliance?
Yes. In some cases we can provide certificates used for regulations compliance (SASO, NOM, Certificates of Origin, calibration certificates). Many of our products also carry certification identification labels such as UL and CE. Please contact your Grainger Worldwide Representative.
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