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| Will I get the same great customer service Lab Safety Supply has always provided to me in the past? Yes. The same friendly customer service representatives will be here to take your order 24/7. You'll still get a live voice when you call, no touch-tone phone menus. Top. | |
| A. | Can we still order the same products we've previously ordered at LSS.com? Yes. When you visit LSS.com, you'll be redirected to Grainger.com®. Use your Lab Safety Supply log in to make setting up your new Grainger account number easy. You'll have access to Lab Safety Supply products, plus thousands of products available through Grainger. Top. | |
There are two part numbers for each product in the catalog now. Which one should I use? Both numbers are listed as a guide. We encourage you to update your records with our new Grainger part numbers. You can enter either part number on Grainger's website. If you use the Lab Safety Supply part number, you'll be automatically routed to its matching Grainger part number for future reference. Top. | ||
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| Can I place orders and pick them up from a Grainger branch if I'm only a Lab Safety Supply customer? Yes. The products you've ordered from Lab Safety Supply in the past are now available online at Grainger.com® and can be ordered from any of Grainger's branch locations from coast to coast. You can choose to have products shipped to the branch you select or directly to your location. Top. | |
| Q. A. | Can I still use Lab Safety Supply's toll-free 800 phone numbers? Yes. You can continue placing orders 24/7 by calling our customer service line at 1-800-356-0783. To talk with a technical support specialist, call 1-800-356-2501. Top. | |
| Q. A. | Will I still have access to Lab Safety Supply's technical support? Yes. You can continue to count on the expertise of our technical support specialists to guide you through your product selection and answer your questions. Call 1-800-356-2501 from 6 a.m. to 7 p.m. CT, Mon. - Fri. Top. | |
| Q. A. | What if I already have a Grainger account? Will I have to maintain more than one account number? If you already have a Grainger account, use it to place orders, including when you go online at Grainger.com®. If you don't have a Grainger account, log on to LSS.com to make it easier for you to create a new Grainger account number. Top | |
| Q. A. | Can I still see my product history with Lab Safety Supply online? Yes. You'll still be able to see the items you've ordered in the past. Log in with your current Lab Safety Supply user name and password on Grainger.com®. Click on "Order History" and then select "Item History" to review all of the products you've purchased over the past couple years. Top | |
| Q. A. | Who should I contact if I have other questions not covered here? Please call our customer service line at 1-800-356-0783 or send us an email at custsvc@labsafety.com for help with any questions you may have. We're here to help. Top | |
If you have other questions just call 1-800-356-0783, anytime, to talk with one of our customer service representatives. | ||
