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Export Information:
• How Grainger exports
• Export FAQs
• Register online
• Inquiry Request Form
• Catalog Request Form

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Grainger Worldwide

Worldwide - Frequently Asked Questions

Frequently Asked Questions

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Contact Us:

• About Grainger Worldwide
• Customer service
• Product information
• Ordering
• Shipping and delivery
• Terms and payments

To visit our general Grainger.com FAQs, please click here.

About Grainger Worldwide

Q:	To which countries do you export?
A:	We export to virtually every country around the world (except to countries prohibited under U.S. law). We have dedicated export service teams located in Miami, Chicago, Houston, and San Leandro to take care of your export needs. We provide assistance with product selection, shipping and delivery, and provide export documentation.
Q:	Is there a Grainger branch in my area?
A:	We have over 600 local branches in the United States, Canada, Mexico, and Puerto Rico. In regions where we do not have Grainger stocking branches, you still have access to Grainger products through our worldwide export services.
Q:	Is there a reseller or distributor in my area?
A:	We have many resellers throughout the world. Please contact your Sales Representative for your nearest reseller. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email, and your Sales Representative will either direct you to the closest reseller or help you place your order.
Q:	Is there a Sales Representative in my area?
A:	We have field sales representatives throughout Latin America, the Caribbean, Europe, Middle East and Asia-Pacific. In all other areas, a customer service representative in one of our export centers can help you. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q:	Can I use the Internet to place an export order?
A:	Yes. Grainger products can be ordered on this web site. Grainger.com is available 24 hours a day, 7 days a week. You can register online now.
Q:	How long does it take to ship product?
A:	For products in stock, we can usually fulfill your order within two business days. For products not in stock, we will send your order when we the receive goods from the manufacturer. Shipping and delivery time depends on the method selected and the import customs processes in the country of destination.
Q:	Are you a manufacturer?
A:	No. Grainger does not manufacturer any products. We supply high quality industrial and commercial products from over 1,300 brand name manufacturers, including GE, Stanley, Proto, Dayton, 3M, Westward, DeWalt, Milwaukee, Hubbell, Fluke, Speedaire, Square D, Brady, Rubbermaid, Ingersoll-Rand, Cooper, Honeywell, and Emerson.
Q:	Do you have product sourcing services?
A:	Yes. We have access to more than 5,000,000 items from more than 10,000 suppliers through Grainger’s Sourcing Department. Contact your dedicated Sales Representative and we will try to find a supplier for what you need and send you a quote. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q:	Can I become a Grainger resale partner?
A:	Please contact our International Business Development Office and we will provide you with information on how you may qualify for reseller status with Grainger. You can call us at (847) 535-1398 or send us an email at any of the email addresses listed in the following regions. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q:	How do I establish an account?
A:	New customers may establish a Grainger account one of two ways. 1) You can register on Grainger.com. 2) Or, you may contact your Grainger Representative to set up an account. You will be asked to provide your company name, address, phone and fax it to us on your company letterhead. If you would like to obtain an open line of credit, simply contact your Grainger Representative or fill out the Application For Open Account Billing completely and fax it to us. For fax numbers, select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email. We will work with you to make sure that everything is in order.
Q:	How do I check the status of an order?
A:	Call your Grainger Representative for help with order-related matters. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q:	Can all items be exported?
A:	Not all items in the Grainger catalog can be exported. Some supplier agreements prohibit us from selling in selected markets. In reference to those particular markets, we will not export. If a supplier has not provided updated international trade data for certain products, we cannot export those items either. Grainger strives to work with suppliers to ensure we can export as many items as possible.
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Customer service

Q	How do I return a product or make a claim?
A	If a product needs to be returned, contact your Sales Representative for authorization and instructions. If you receive a shipment that has visible damage, please contact your freight forwarder or carrier immediately. In the event the forwarder or carrier wishes to inspect the shipment, materials must be made available to them. For concealed damage – damaged items but no visible packaging damage - please contact your Sales Representative for assistance.
Q	Do you have emergency services?
A	Yes. Please contact your Sales Representative for availability, restrictions, and fees associated with next available flight service. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	Do you have product sourcing services?
A	Yes. We have access to over 5,000,000 items from over 10,000 suppliers through Grainger's Sourcing department. Contact your dedicated Sales Representative and we will try to find a supplier for what you need and send you a quote. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
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Product information

Q	How do I get a FREE Catalog?
A	You can request a catalog online, or by phone, fax, or email. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	What brands do you carry?
A	We carry brands from over 1,300 superior quality manufacturers, including GE, Stanley, Proto, Dayton, 3M, Westward, DeWalt, Milwaukee, Hubbell, Fluke, Teel, Speedaire, Square D, Brady, Rubbermaid, Ingersoll-Rand, Cooper, Honeywell, and Emerson.
Q	Who do I contact for specific product questions or technical support?
A	Out technical experts can provide you with information for Product Selection, Application Assistance, Installation, Troubleshooting, Performance Data, Maintenance, and General Technical Guidance. We have technical assistance available through our web site. Just log on and use our Product Support Form. Go to the "Contact Us" section and use the Product Support Form. Specific product related questions can also be directed to your Sales Representative. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	Are all Grainger products compatible for all international use?
A	Many products are compatible for International use. However, many regions have different requirements, regulations, and specifications (different electrical requirements - 50Hz vs. 60Hz electrical products for example). Your dedicated Sales Representative can assist you with product compatibility issues and technical specifications. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	Do you have 50Hz electrical products?
A	Yes. We do carry 50 Hz products. Other products not listed in our catalog or on Grainger.com can be obtained through Grainger's Sourcing department. Contact your Sales Representative. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	How can I determine what products are in stock?
A	We stock most of the items that are listed in the catalog. Please contact your sales rep for stock availability. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email to determine stock availability and pricing.
Q	Do you ship hazardous materials?
A	We can help arrange the shipment of hazardous materials , however we do not ship hazardous items via air. We comply to the U.S. Department of Transportation Code of Federal Regulations (49CFR) for hazardous materials. Click here for details about hazardous substances in Terms of Purchase . Material Safety Data Sheets (MSDS) for OSHA defined Hazardous substances are available online.
Q	How can I tell what product are considered hazardous materials?
A	You can look on this web site. Each product that is considered a “hazardous material” has this icon next to the product. You can also contact your Sales Representative for information about hazardous materials.
Q	Do Grainger products have warranties?
A	Yes. Grainger products are covered under manufacturer warranty policies. Warranties vary on individual products. Click here for details about Grainger’s Limited Warranty in Terms of Purchase.
Q	Do you provide product certification documents for regulation compliance?
A	Yes. In some cases we can provide certificates used for regulations compliance (SASO, NOM, Certificates of Origin, calibration certificates). Many of our products also carry certification identification labels such as UL and CE. Contact your dedicated Sales Representative for assistance. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
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Ordering

Q	How do I request an Inquiry or quote?
A	You may submit the Inquiry Request Form either online through Grainger.com, or through email, fax or phone to your Sales Representative. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email. You can also obtain product pricing online 24 hours a day 7 days a week online.
Q	How do I place an order?
A	You may register online now and place your orders directly through Grainger.com , or place your order by email, fax or phone through your Sales Representative. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	How quickly can you send me a quote or Proforma?
A	Most requests for quotations are processed within 24 hours (one business day). Large quotations or quotations for items not found in our catalog are usually processed within 48 hours (two business days). We will notify you of any quotations that require more processing time.
Q	How do I check the status of an order?
A	Your Grainger Representative can assist you with any order-related matters. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	Is there a minimum order size?
A	No. Grainger does not have minimum order requirements.
Q	Do you ship orders door-to-door?
A	Yes. Courier shipments can be handled on a door-to-door basis. Larger shipments routed through a freight forwarder require the services of your importer. In both cases duties and taxes are the responsibility of the consignee. To determine which method is appropriate for your shipment please contact your Grainger Sales Representative. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	Do you offer any special pricing or discounts?
A	We periodically have special promotions from which you can receive special prices. Special promotions are available online and you will automatically receive promotional prices when ordering online. For other special pricing and discounts contact your Grainger Sales Representative. Your customer-specific pricing is also available online – please allow 48 hours after you register online to receive your customer-specific pricing.
Q	Do Corporate Account contract terms apply to export orders?
A	Corporate Account Agreements apply to facilities located in the Continental US. We export to international locations for Corporate Account customers, however export orders may be subject to special pricing, terms and conditions.
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Shipping and delivery

Q	What freight options do you offer?
A	We can ship your order Air freight, Ocean (LCL and FCL), and Courier door-to-door (including USPS Priority, DHL Int’l, UPS International Express, and FedEx Air Int’l Priority and Economy). Specific international carriers are offered online whenever your final shipping destination address does not include the USA, USA APO/FPO or Puerto Rico. You may chose to use your designated Freight Forwarder for shipment and delivery, or you may ask us to select a carrier based on your needs. We will provide you with estimated freight costs, insurance rates, and costs of any special documentation and handling fees.
Q	What is the difference between a "Freight Forwarder" and "Ship Direct - Package Delivery Service" (Courier)?
A	A Freight Forwarder is an intermediate consignee as an agent on your behalf to provide transportation and logistics services. Freight Forwarders arrange freight, delivery, customs clearance, documentation preparation, cargo insurance, and related services. You may chose to use the method “Ship Direct - Package Delivery Service” (via a Courier). In this case, an integrated transportation service provider is contracted by the Seller (Grainger) to handles shipping and delivery to you. Some of the major delivery service providers are UPS, DHL, FEDEX, Airborne, BAX, etc. These services are subject to weight/dimension restrictions and hazardous material restrictions. You may contract a major carrier (such as UPS or DHL, for example) and Grainger can ship using your carrier account.
Q	How are freight and delivery charges determined?
A	Charges for air/ocean freight and courier can vary widely depending on the route, availability of the space, weights, and volume and documentation requirements. Standard ground freight to a freight forwarder or other continental U.S. location is prepaid by Grainger if the order is over $1500.
Q	How long does it take to ship product?
A	The transit time will vary depending on the mode of transportation selected (air/ocean/courier) based on your needs, and the weight and/or volume of the shipment. We will indicate the estimated transit time in our quotation or proforma invoice.
Q	How are duties determined and paid?
A	The importer of record is liable for payment of duty and taxes and responsible for meeting all requirements related to the import transactions. Import duties and taxes are determined by the government of the import country.
Q	Can you provide quotes for actual packing weights and dimension weights?
A	We can provide you with estimated shipping weights and dimensions, however we cannot provide actual weights and dimensions until an order is ready for shipping due to packing requirements.
Q	Are other import related fees charged?
A	Import fees vary from country to country. Contact your local importer for specific details. If you need assistance to understand import charges or on how to select a freight forwarder please contact your Sales Representative. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	How can my U.S. based business account ship an order to an international location?
A	Our export services are designed to serve the needs of international locations. We will set up a special export shipping account for you to ensure that all legal and customer requirements are properly satisfied. For assistance in setting up an export account contact your Worldwide Sales Representative. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email. Export shipments are subject to special pricing, terms and conditions.
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Terms and payments

Q	What are export terms and conditions?
A	Payment terms are Prepayment or Open Account Billing (net 45 days, pre-qualification is required). Click here for detailed list of purchase terms and conditions .
Q	What forms of payment do you accept?
A	We accept Wire Transfers, Letters of Credit, major credit cards (Visa, Master Card and American Express), and bank drafts. For assistance with Wire Transfers contact your Sales Representative. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email. Prior to submitting a letter of credit, you must contact your Grainger Sales Representative for instructions. Failure to do so may result in additional fees and delays.
Q	How do I obtain an open line of credit?
A	You can either print a credit application online (requires Adobe Acrobat Reader) or contact your Sales Representative for a Credit Application. Please submit the Application For Open Account Billing. with your company’s address, banking information, Dun & Bradstreet number, and credit references. Fax the completed form to us. Select your region: Latin America & Caribbean, Asia-Pacific, Europe, Africa, or Middle East to contact your representative via phone, fax, or email.
Q	What INCOTERMS can I use?
A	Some of the more commonly used terms are: EXW - Ex Works. Named destination CIF - Cost, Insurance and Freight. Named destination CIP - Carriage and Insurance Paid. Named destination CPT - Carriage Paid To. Named destination FCA - Free Carrier. Named destination FAS - Free Alongside Ship. Named destination For options or assistance, select your region Latin America & Caribbean , Asia-Pacific , Europe, Africa, Middle East which lists information on how to contact your representative via phone, fax, or email.
Q	Do you accept payment in foreign currencies?
A	No. Payments made must be in U.S. dollars. If payment is made by credit card, payment currency conversion rates are determined by the issuing bank. Grainger will bill the exact invoice amount in U.S. dollars to the credit card.
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