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Return/Warranty Policy |Privacy Policy |Security Policy |Catalog Terms of Purchase |Repair Parts Terms of Purchase |Terms of Access |Terms of Registration |Freight Policy

Warranty and Return Policy

One year limited warranty
We stand behind our products. At our option, we'll repair or replace any defective product for a period of one year from the original date of purchase.

Hassle-free returns
Without a restocking charge, we'll credit or refund any item or help you select a replacement within a reasonable amount of time from your date of purchase.

Awards and Honors
Our Warranty and Return Policy has earned the trust and respect of many of the country's top corporations and institutions. Grainger's awards and certifications include:

    Abbott Laboratories - Corporate Preferred Supplier
    For three consecutive years, Abbott has recognized Grainger® as a "best in class" supplier. This is awarded on the basis of demonstrated excellence in technology, quality, reliability, delivery, total cost management, and commitment to continuous improvement.

    Campbell Soup Company - Select Supplier
    Campbell Soup has awarded Select Supplier status to Grainger® branches in Toledo, Ohio and Addison, Illinois. Select Supplier is the top honor in a three-phase program, based on a series of quality initiative criteria.
Grainger® has also received awards and certifications from Ford Motor Company, General Motors, 3M, Citgo Petroleum Corporation, Eaton Corporation, McDonnell Douglas, West Federal Credit Union, Motorola, Tyson Foods, Inc. and Yale University, among others.

Customer Service, 24/7
 Questions on ordering,  products or Repair Parts:
  • Call 800-323-0620
  • Contact your local branch
 Help with Grainger.com:
  • Call 888-361-8649
  • E-mail us
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