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Frequently Asked Questions

Ordering

Logging In

Product Information

Worldwide

Technical Questions

Order Status

Updating My Account

Registering

General Information


Ordering

Q: How do I place an order?
A:
  1. Log in at the top, left-hand side of any page.
  2. Enter item(s) in the select "Ready To Order?" box. Click Add To Order.
  3. Select a delivery and payment method. Click Checkout.
  4. Depending on your delivery and payment methods, the next two screens will vary. Fill in the required Information to continue.
  5. When you are on the Finalize Order page, click Finalize Order to submit your order for processing.
  6. An order confirmation page will be displayed after you submit your order. If you do not get this page, your order has not been submitted.
  7. You will also receive an e-mail order confirmation with final availability and product pricing.
Q: How do I use the Bulk Order Pad?
A:

You can use the Bulk Order Pad to order numerous Grainger items at the same time.

  1. Select the Bulk Order Pad link in the Ready To Order? box on the Home Page or the Quick Item Entry box on the Order Form Page.
  2. Log in at the top, left-hand side of any page.
  3. You can either type in the quantities and Grainger Item #s, or copy & paste the quantities and Grainger Item #s from your file into grainger.com:

    4. Type It In

    • You can enter 20 items at a time. Enter a quantity and a valid Grainger item number.

      • NOTE: If both fields are left empty, the Order Form will be blank.

    • Click Show more entry fields to add another 20 items. Up to 120 items can be ordered when using this option.

    Copy & Paste

    • Copy the quantities and Grainger Item #s from your file.

      • NOTE: Your entry must have only one item per line, and there must be a tab, space, or comma (or any combination of these) between the Grainger Item# and the quantity. You can copy and paste up to 60 items.

    • Paste the data in the input box. Learn more.
Q: How do I place a Will Call order online?
A:

Use Will Call to have your online order waiting.

  1. On your Order Form, go to the Delivery and Payment Method drop-down menu and select Will Call.
  2. A Will Call Options page will appear with the Grainger Branch you indicated when you set up Your Account. (If you would like to select a different branch, use the Branch Locator.)
  3. Click Continue and proceed to Checkout. More information about Will Call.
Q: Why can I only make purchases with a credit card?
A:

The following reasons may explain why you may see "credit card" as the only payment option when placing your order online.

  1. If you established your Grainger account at a branch, but you were not granted an open account (e.g. payment is due at the time of purchase), you would only be able to pay by credit card.
  2. If you established your Grainger account online, you will only be able to pay by credit card. (A credit application is required for an open account. Click here for more information.)
  3. If you have an open account with Grainger, but your online registration has not been approved yet, you will be required to pay by credit card until the registration is approved. Thereafter, you will have the ability to use your open account.
  4. To check the status of your registration, contact Customer Care at 1-888-361-8649 24 hours a day, 7 days a week, or send us an e-mail.

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Order Status

Q: Where is my order?
A:

Contact Customer Care toll-free at 1-888-361-8649 24 hours a day, 7 days a week send us an e-mail, or check the status online (see next question for instructions).
Q: How do I check the status of an online order(s)?
A:
  1. Log in at the top, left-hand side of any page.
  2. Click Order Status from the Your Account box on the left-hand side of the screen.
  3. Enter a purchase order number for an offline order on the right-hand side of the page.

    NOTE: Both offline and online orders containing that P.O. # will be displayed. You can also contact Customer Care toll-free at 1-888-361-8649 24 hours a day, 7 days a week, or send us an e-mail for more assistance.

  4. Orders shipped UPS Ground, FedEx, DHL, or USPS will be linked to the corresponding carrier's website, which provides detailed tracking and proof of delivery information.
Q: Can I check the status of my offline order(s)?
A:

Yes, you can.

  1. On your Order Form, go to the Delivery and Payment Method drop-down menu and select Will Call.
  2. A Will Call Options page will appear with the Grainger Branch you indicated when you set up Your Account. (If you would like to select a different branch, use the Branch Locator.)
  3. Click Continue and proceed to Checkout. More information about Will Call.

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Logging In

Q: What is my user ID?
A:

If you have forgotten your user ID you can request to have it e-mailed to you. Here’s how:

  1. Go to the Forgot Your User ID page. Provide the required information.
  2. We will send your user ID to the e-mail address stored in the Personal Information section of Your Account.

    3. NOTE: Your entry must have only one item per line, and there must be a tab, space, or comma (or any combination of these) between the Grainger Item# and the quantity. You can copy and paste up to 60 items.

  3. To contact Customer Care, call toll-free at 1-888-361-8649 24 hours a day, 7 days a week, or send us an e-mail.
Q: What is my password?
A:

If you have forgotten your password you can create a new password by resetting it on your own. Here’s how:

  1. Go to the Forgot Your Password page. Provide the required information.
  2. We will send instructions on how to reset your password to the e-mail address stored in the Personal Information section of Your Account.
  3. Click the link contained within the password reset e-mail and provide the required information.

    4. NOTE: The information you enter must be identical to the information submitted on your registration. If it is not identical, you will be asked to contact Customer Care.

  4. To contact Customer Care, call toll-free at 1-888-361-8649 24 hours a day, 7 days a week, or send us an e-mail.
Q: What is ''?
A:

'' is a convenient online feature, which remembers your user ID and password each time you return to grainger.com. Plus, your sensitive account information will be password-protected as an added security benefit.
Q: Are my user ID and/or password cAsE SeNsiTiVe?
A:
  1. Only your password is case sensitive (e.g. password or PASSWORD). It must be entered the exact same way it was during registration.
  2. If you cannot remember how you entered it, go to the Forgot Your Password page. Provide the required information.
  3. We will send instructions on how to reset your password to the e-mail address stored in the Personal Information section of Your Account.
  4. Click the link contained within the password reset e-mail and provide the required information.

    5. NOTE: The information you enter must be identical to the information submitted on your registration. If it is not identical, you will be asked to contact Customer Care.

  5. To contact Customer Care, call toll-free at 1-888-361-8649 24 hours a day, 7 days a week, or send us an e-mail.
Q: Why can't I sign in?
A:

Please follow these steps to ensure that you are logging in with the correct information:

  1. Are you registered on our Web site? If not, click here to register.
  2. Enter your user ID in the box entitled user ID and your password in the box entitled Password. Both fields can be found in the Log In box on every page of the site. Click the Go button.
  3. Check your user ID and password. They must be entered exactly the same way as they were during registration.

    NOTE: Your password is case sensitive (e.g. password or PASSWORD).

  4. If you cannot remember your login information, go to Forgot your user ID? or Forgot your password? and provide the required information. We will send an e-mail with your user ID to the e-mail address stored in Your Profile and a separate e-mail with instructions on how to reset your password.
  5. If you are still having problems logging in, contact us toll-free at 1-888-361-8649
    24 hours a day, 7 days a week, or send an e-mail.

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Updating My Account

Q: How do I update my address/account information?
A:
  1. Log in at the top, left-hand side of any page.
  2. Click Your Account in the global navigation bar at the very top, right-hand side of the screen.
  3. The Your Account section will be displayed. Select one of the gray tabs to update your online account information.

    4. Tips:

    • Click Personal Info to update your e-mail address, personal contact information, shipping, freight forwarder and Will Call locations.
    • Click Account Administration > User Maintenance (if you are a Full Rights user) to modify contact information for an existing user.
Q: How do I invite new users to register on my account?
A:

Full Rights Users can quickly and easily send an invitation to a new user:

  1. Log in at the top, left-hand side of any page.
  2. Go to Your Account > Account Administration > User Maintenance.
  3. Enter the user’s e-mail address and assign the user’s rights from the drop down box.
  4. Click Invite New User.
  5. The new user will receive an e-mail from grainger.com, which notifies the user that they have been invited to register on your account.
  6. Once the new user completes the registration process, a courtesy e-mail will be sent to the Full Rights User to confirm the registration information.
Q: How do I create a Personal List(s)?
A:

To create a Personal List, you can either select items from within the site or enter a new list on the Create a New Personal List page.

  • Create a Personal List from the New Personal List page
    1. To access the Create a New Personal List page, sign in from anywhere on the site.
    2. Click Personal Lists under Your Account.
    3. Click Create a New Personal List.
    4. Type in the name of your Personal List.
    5. To enter the items for your new Personal List, you can either Type It In or Copy & Paste:
      • For Type It In, enter the quantities and Grainger Item #s in the entry fields.
      • For Copy & Paste, copy the quantities and Grainger Item #s from your file, and then paste the data into the input box. For Copy & Paste Help, click Learn more.

        • NOTE: To use Copy & Paste, your entry must have only one item per line, and there must be a tab, a space, or a comma (or a combination of any of these) between the Grainger Item# and the quantity. You can copy and paste up to 60 items.

    1. Click Add to Personal List. Find out more about Personal Lists.
  • Create a Personal List by selecting items from within the site
    1. Log in
    2. Select the items you want to add from any of the following areas of the site:
      • Order Form
      • Item Details Page
      • Bulk Order Pad
      • Search Results
      • Suggested Lists
      • Order History
    3. Click Add to Personal List.
    4. Type in the name for your Personal List in the “Create a list“ field.
    5. Click Add to List.
Q: How do I add/delete items on a Personal List?
A:

You can add and delete items on a Personal List.

To add to a Personal List, you can either type in the items, Copy & Paste or select items from within the site.

  • Type in the items:
    1. Log in from anywhere on the site and click Personal Lists under Your Account.
    2. Click the View & Modify button of the list you want to add to.
    3. Enter the quantity and item # and then click Add to List to save your change(s).
  • Copy & Paste items
    1. Log in from anywhere on the site and click Personal Lists under Your Account.
    2. Click the View & Modify button of the list you want to add to.
    3. Click Show more entry fields (which is to the right of the Add to List button).
    4. Copy the quantities and Grainger Item #s from your file, and the paste the data into the input box. For Copy & Paste Help, click on Learn more.

      5. NOTE: Your entry must have only one item per line, and there must be a tab, space, or comma (or any combination of these) between the Grainger Item # and the quantity. You can copy and paste up to 60 items.

    5. Click the Add to Personal List button.
  • Select items from within the site
    1. Log in from anywhere on the site.
    2. Select the items you want to add from any of the following areas of the site:
      • Order Form
      • Item Details Page
      • Bulk Order Pad
      • Search Results
      • Suggested Lists
      • Order History
    3. Click Add to Personal List to save your item(s) to a new or existing Personal List.

To delete items from a Personal List:

  1. Log in from anywhere on the site and click Personal Lists under Your Account.
  2. Click on the View & Modify button of the list you want to delete from.
  3. Find the item you wish to delete and then click on the Remove button.
Q: How do I change my e-mail address?
A:
  1. Log in at the top, left-hand side of any page.
  2. Click Your Account in the global navigation bar at the top, right-hand side of the screen.
  3. The Your Account section will be displayed. Click the Personal Info tab.
  4. On the Contact Information page, you can change your e-mail address.
  5. Type over your existing e-mail address. Click Update Contact Information to save your changes.
Q: How do I change my password?
A:
  1. Log in at the top, left-hand side of any page.
  2. Click on Your Account
  3. Select Log In Options under Personal Information
  4. Change your current Password by completing the appropriate fields and click Update My Log In to save your changes.

    5. NOTE: Your new password must comply with all the password format rules, including the new password format rule, which does not permit your password to contain "grainger" or "gra1nger".

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Product Information

Q: How do I return a product(s) or make a shipping claim?
A:
  1. Contact your local Grainger branch for assistance. Use Find A Branch to locate the closest branch to you.
  2. Contact the carrier/shipping company immediately, if you receive a shipment that has visible damage.
  3. Should the carrier/shipping company wish to inspect the shipment, the materials must be made available to them.
  4. For concealed damage - damaged items but no visible packaging damage - contact your local branch.
Q: Whom do I contact for specific product questions?
A:
  1. Our technical experts can provide you with information for Product Selection, Application Assistance, Installation, Troubleshooting, Performance Data, Maintenance and General Technical Guidance.
  2. We have technical assistance available online.
  3. Log in, click Contact Us in the global navigation bar at the top of any page.
  4. Click the Product Support Form tab, select a category and state your question. Click Send. We will respond within 1 business day.
Q: Do you ship hazardous materials?
A:
  1. We can help arrange the shipment of hazardous materials. However, we do not ship hazardous items via air.
  2. We comply with the U.S. Department of Transportation Code of Federal Regulations (49CFR) for hazardous materials. Click here for details about hazardous substances in the Terms of Purchase.
  3. Material Safety Data Sheets (MSDS) for OSHA defined Hazardous substances are also available online.

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Registering

Q: How do I register?
A:
  1. Click 'Not registered?' in the Log In box or 'Register' at the top of any page within our Web site.
  2. Select the type of user you are and click Register.
  3. Fill out the Registration form and follow the instructions.
  4. Acceptance of the Terms of Registration is required for us to process your registration.
Q: Do I need a Grainger account number to register?
A:

No. New and existing Grainger customers are welcome to register online without an account number. Here's how:

  1. Click 'Not registered?' in the Log In box or 'Register' at the top of any page within our Web site.
  2. Select the type of user you are and click Register.
  3. Fill out the Registration form and follow the instructions.
  4. Acceptance of the Terms of Registration is required for us to process your registration.
  5. To establish an account with Grainger, see "How do I establish an account with Grainger?"
Q: How do I establish an account with Grainger?
A:

Register and place an order on our Web site. Here's how:

  1. Click 'Not registered?' in the Log In box or 'Register' at the top of any page within our Web site.
  2. Select the type of user you are and click Register.
  3. Fill out the Registration form and follow the instructions.
    • To prevent any delays in processing your request, please be sure to complete all the required fields completely and accurately.
    • If we have any questions about your registration, we will contact you via email within one business day.
  4. Acceptance of the Terms of Registration is required for us to process your registration and for you to order online.
  5. Once your registration has been approved, you will be able to place an order online using your credit card. Upon request, subsequent orders can be placed on open account with terms of net 30 days.
  6. Please be advised that Grainger is a wholesaler, not a consumer retailer. As such, we sell to other businesses. If you are a new customer to Grainger, you may be asked to provide business identification (U.S. Taxpayer Identification Number (TIN), copy of business license, etc.) before we ship your first order.
  7. If you currently do business with Grainger and did not provide your account number during registration, please allow up to 2 business days after placing your first online order for your customer specific pricing to display.
  8. You can also establish an account by calling or stopping by one of our local branches. Use our Find A Branch feature to locate the closest branch to you.
  9. If you have any questions about establishing an account, contact Customer Care toll-free at 1-888-361-8649, 24 hours a day, 7 days a week or send us an e-mail.

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Worldwide

Q: To which countries do you export?
A:
  1. We export to virtually every country around the world (except to countries prohibited under U.S. law). Representatives available for:
  2. We have dedicated export service teams located in Miami, Chicago, Houston, and Oakland to take care of your export needs.
  3. We provide assistance with product selection, shipping, delivery and export documentation.
  4. Click here to find out more.
Q: How do I get a quote?
A:
  1. You may submit your request for quotation through our Web site, via e-mail, fax or phone to your Sales Representative.
  2. Select a link below for information on how to contact your representative.
  3. You can also obtain product pricing online 24 hours a day, 7 days a week.
Q: Who is my worldwide representative?
A:
  1. You have a dedicated Sales Representative serving you wherever you are.
  2. Select a link below for information on how to contact your representative via phone, fax, or e-mail.

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General Information

Q: How do I get a Grainger paper catalog?
A:
  1. Fill out our online Catalog Request Form. Our catalogs are FREE and should be received within 1 - 2 weeks.
  2. Click here to fill out the form.
Q: Where can I get an Annual Report?
A:
  1. Visit the Company Info section to view our Annual Report.
  2. Click the Investor Relations tab.
  3. Another browser window will open. From here, click the Annual Reports link to locate the information you need.
  4. If you would like a hard copy, contact us and submit your request. Your copy should be received within 2 - 4 weeks.
Q: Where can I find job opportunities with Grainger?
A:
  1. Visit our Company Info section for job opportunities.
  2. Click the Career Opportunities tab.
  3. Click Find a Job.
  4. Click Job Postings. Find your area of interest and apply for a position.

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Technical Questions

Q: What are the supported browsers for grainger.com?
A:

The site is optimized for Internet Explorer version 6 and Firefox 1.5. To upgrade your browser to the latest version of Internet Explorer, visit www.microsoft.com. To download Firefox, visit http://www.mozilla.com.
Q: Why doesn't grainger.com recognize me even though I am a registered customer?
A:

There can be several reasons why the site is not recognizing you:

  • You are not using the computer you registered on.
  • If you click the Logout button or if the cookies are deleted from your computer, then the “Remember my login’ feature will be automatically disabled. If you wish to enable the feature again, simply select the ‘Remember my login’ checkbox the next time you sign in to the site.
  • Your browser is set to reject cookies. To change your browser to accept cookies, go to Tools > Internet options > Privacy > Advanced and make sure that both the first party cookies and third party cookies are enabled to “Accept”. If you encounter any problems making this change, please contact your infrastructure support or call grainger.com Customer Care toll-free at 1-888-361-8649, 24 hours a day, 7 days a week, or e-mail us.
Q: What are cookies and why do I need them?
A:

Cookies are little bits of information stored by your browser. Cookies allow web sites to remember features and preferences (such as your login information, purchasing behavior, etc.) between visits to web sites. They cannot divulge personal information about you and are totally harmless.

Grainger.com uses cookies so that when you come back to visit us, we can automatically offer you a link to your Personal Page. If you are using the site from your own computer, enable Automatic Log In for this feature.
Q: How do I make sure I am viewing the most up-to-date content?
A:

The browser cache stores copies of the Internet pages you visit. The advantage of a browser cache is that it makes revisiting and re-loading quicker. The disadvantage is that the pages retrieved with your browser cache may not contain the latest version of the page. For example, if the page content has recently been changed, the cache can cause the page to load with the previously stored version of the page or with errors.

  • To clear your cache in Internet Explorer:
    Go to the top of your browser window and click on Tools > Internet Options > General. Go to “Temporary Internet files” (located in the middle section of the page). Click on “Delete Files…” and then click ”OK”. Next, click “Delete Files…” again. Check the box “Delete All Offline Content” and click “OK” again. To ensure you see the latest content, go to Tools > Internet Options > General. Go to “Temporary Internet files”. Click on “Settings”. Set “Check for newer versions of the stored pages” to at least “Automatically”.
  • To clear your cache in Netscape:
    Go to Edit > Choose Preferences. Click “Advanced Category” and select “Cache”. Click the “Clear Disk Cache” button and the “Clear Memory Cache” button. Click “OK”.

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Top 5 FAQs
• How do I register?
• What is my User ID
and password?
• How do I place
an order?
• Where is my order?
•How do I place a
Will Call order online?
Customer Service, 24/7
 Questions on ordering,  products or Repair Parts:
  • Call 800-323-0620
  • Contact your local branch
 Help with Grainger.com:
  • Call 888-361-8649
  • E-mail us