Catalog
JavaScript DisabledIn order to use most of the functionality of this website, you will need to have JavaScript
enabled in your browser.
Grainger TripleGuard®
Repair and Replacement Coverage
Benefits of Grainger TripleGuard
For up to 3 years,
- One-time replacement for covered products under $500
- Multiple repairs for covered products over $500
(if it can't be repaired, it'll be replaced) - One call for 24/7 support
No Registration · No Deductible · No Paperwork · No Hassles
Commercial and industrial environments can wreak havoc on newly purchased equipment and tools. Grainger TripleGuard repair and replacement coverage protects against unexpected product failure, whether from manufacturer defect or normal wear and tear, for an additional 2 years of coverage beyond the Grainger standard one-year warranty.
Grainger TripleGuard gives you peace of mind and typically costs less than a single repair. There’s no registration, no deductible, no paperwork and no hassles. In the long run, it can help you save time and money.
It’s easy to order your coverage:
- Simply add it to your online order
- If placing order by phone, ask your Grainger representative to add the coverage to your order
- You can add Grainger TripleGuard coverage to recent purchases, up to a year from the date of purchase. Call 1-800-GRAINGER or contact your local branch
Grainger TripleGuard Coverage Details
Grainger TripleGuard coverage is offered on tens of thousands of products. The type of coverage is determined by the current Grainger catalog/list price of the item being purchased:
-
Replacement Plan – for eligible products costing less than $500. One-time product replacement for failed covered products – no repair service necessary. Your replacement product comes from Grainger with an additional full one-year Grainger warranty. Grainger TripleGuard coverage can be added to the replacement product at the current catalog/list price. Current Grainger TripleGuard prices will apply.
-
Repair Plan – for eligible products costing $500 or more. 100% parts and labor for mechanical and electrical failures for covered products. If your covered product cannot be repaired, it may be replaced at no additional charge with a product of equal or similar features and functionality. Any product replacement fulfills your Grainger TripleGuard coverage.
After you order your Grainger TripleGuard coverage, you will receive your coverage documents by mail in about 30 days. There is no registration required. If your covered product fails, simply call 1-800-811-1747 anytime (24/7). Simply provide your Grainger account number and our customer service representative will arrange for service or replacement of your covered product.*
Grainger TripleGuard is not available outside the U.S.
Ordering Grainger TripleGuard Online
When placing orders on Grainger.com®, it’s easy to add Grainger TripleGuard coverage. If a product is eligible for coverage, you will see a checkbox on the Item Details page and Order Form – see examples below. You can also add coverage on the Checkout or Order History pages.
When you add the Grainger TripleGuard coverage to your order, the number of coverage plans will match the quantity of the corresponding product. You can then edit the number of plans on your order form.
Grainger TripleGuard coverage cannot be added to your personal list. However, when you add a personal list to your order form, you may then add coverage on eligible products.
Pricing
The price of Grainger TripleGuard coverage is based on the Grainger catalog/list price of the item you are purchasing. For example, if you are purchasing a drill that is listed at $189.00 in the catalog, your coverage price will be $35.95 and will be covered under the Replacement Plan.
| List Price Range | Price** | Plan Type* |
|---|---|---|
| $40.00 - $99.99 | $16.95 | Replacement |
| $100.00 - $199.99 | $35.95 | Replacement |
| $200.00 - $299.99 | $55.95 | Replacement |
| $300.00 - $399.99 | $75.95 | Replacement |
| $400.00 - $499.99 | $89.95 | Replacement |
| $500.00 - $599.99 | $109.00 | Repair |
| $600.00 - $999.99 | $129.00 | Repair |
| $1,000.00 - $1,999.99 | $199.00 | Repair |
| $2,000.00 - $2,999.99 | $299.00 | Repair |
| $3,000.00 - $7,499.99 | $529.00 | Repair |
| $7,500.00 - $9,999.99 | $1,109.00 | Repair |
| $10,000.00 - $14,999.99 | $2,199.00 | Repair |
| $15,000.00 - $19,999.99 | $2,999.00 | Repair |
| $20,000.00 - $24,999.99 | $3,499.00 | Repair |
| $25,000.00 - $29,999.99 | $3,999.00 | Repair |
** Prices subject to change without notice.
FAQs
Q: I thought Grainger sold high-quality products. Why do I need to buy Grainger TripleGuard repair and replacement coverage?
A: Grainger sells products that are built to very high standards. The components used in many of today’s products are also extremely complex and expensive to repair. Purchasing TripleGuard coverage provides financial security against the rising costs of covered repairs, and helps protect you against future repair costs.
Q: Are all Grainger products eligible for the Grainger TripleGuard repair and replacement coverage?
A: Tens of thousands of products are eligible for Grainger TripleGuard coverage. When ordering products online, look for the Grainger TripleGuard checkbox on the Item Details page, order form, checkout or Order History page. When ordering by phone, ask your Grainger representative if the product is eligible for coverage.
Q: How do I obtain service or file a claim?
A: Obtaining service for your covered product is easy. Just call 1-800-811-1747 anytime (24/7). Simply provide your Grainger account number and our customer service representative will arrange for repair service or replacement of your covered product.*
Q: Will my covered product be repaired or replaced?
A: If your covered item has a Grainger catalog/list price under $500, you will receive a replacement product upon qualified product failure. If your covered item is $500 or more, you will receive repair service upon qualified product failure. See full Terms and Conditions.
Q: If I am eligible to receive a replacement product, where and when will I receive it?
A: Your product replacement can be picked up at any Grainger branch nationwide. Same-day pick up or next-day delivery may be available for in-stock items for claims made prior to 2:00PM (CT) upon request. We can also ship the replacement product directly to you.
Q: Once my covered product is replaced, is the replacement product I receive still
covered by Grainger TripleGuard coverage?
A: Any product replacement fulfills your Grainger TripleGuard coverage. However, the replacement product you receive is covered by the standard, one-year Grainger warranty. Grainger TripleGuard® coverage can be added to the replacement product for additional protection beyond the standard Grainger warranty period. Current Grainger TripleGuard prices will apply.
Q: If I am eligible to receive repair service, where will my product be repaired?
A: The repair service will be scheduled at a conveniently located authorized service center. When necessary, a service center may require that the product be shipped to their location. In this case, the postage cost will be pre-paid. If a product is very large or immovable, a service technician may be scheduled to conduct on-site repairs. Repair times may vary by product and location. Average service times are 5-7 days.
Q: How many times can a product be repaired?
A: Covered products will be repaired as needed. If a product cannot be repaired, it may be replaced at no additional charge with a product of equal or similar features and functionality. Any product replacement fulfills your Grainger TripleGuard coverage. However, the replacement product you receive is covered by the standard one-year Grainger warranty. Grainger TripleGuard coverage can be added to the replacement product for additional protection beyond the standard Grainger warranty period. Current Grainger TripleGuard prices will apply.
*Repair and Replacement Coverage
This information is only an outline of the coverage available. Certain exclusions and limitations apply. Actual coverage may vary by product. Please see Terms and Conditions for complete coverage and details. Ask your Grainger representative about your coverage as it will vary depending on the product purchased. Grainger TripleGuard repair and replacement plans are administered by TWG Innovative Solutions, Inc.
Terms and Conditions
The Terms and Conditions, along with your receipt, constitutes your contract. These terms describe the protection you will have in return for payment by you: Replacement Plan for product under $500 or Repair Plan for products $500 and up.
